Stirlings Customer Feedback Survey Question Title * 1. When you request a quote, how would you rate the speed of getting an offer? Slow Fast Slow Fast Question Title * 2. How quickly do you normally require a quote from us? 2 hours By COB 1-2 days By EOW Within the month Question Title * 3. When you order with us, do you receive your delivery in full, on time? Never Always Never Always Question Title * 4. When not DIFOT, how well do we do to resolve/complete our order requirement? Poorly Very well Poorly Very well Question Title * 5. How would you rate the ease of communication with Stirlings reps? Unpleasant Helpful Unpleasant Helpful Question Title * 6. How would you rate the range and depth of our product offering? Limited Excellent Limited Excellent Question Title * 7. If not excellent, what do you wish we stocked/offered more of? Question Title * 8. What do you value most from us, the one reason you purchase from us, and not from our competitors? Question Title * 9. What should we improve? Question Title * 10. What could Stirlings implement/offer to make your make your purchasing process/decisions easier? Question Title * 11. What do you value most when making a purchase of Performance Metals? (Please place in order of importance) Question Title * 12. What is your position? Management Accounts Sales Purchasing Engineering Other (please specify) Question Title * 13. Which state are you located in? WA NSW VIC QLD TAS SA/NT/ACT International Question Title * 14. How many people does your company employ? <10 10-100 100-500 500+ Question Title * 15. What industry do you work in? Engineering / Fabrication – Light Engineering / Fabrication – Heavy Mining / Mineral Processing Chemical / Fertilizer / Explosives Production Oil & Gas Marine Food & Beverage Commercial / Building / Fit outs Manufacturing Power Generation Utilities – including Water Industrial Wholesale Supply Other (please specify) Next
