“WE CARE” is more than just a saying at MATC. It is a service excellence commitment each of us make to support a culture that is Welcoming, Engaging and empowering. Where employees are Compassionate, Accountable and Resourceful in order to Exceed customer expectations.

The word "employee" used in the survey is a generalization and can include any the following: faculty, administrator (Dean, VP, etc) and staff member of the college.

This survey should take less than 2 minutes to complete, and all responses are anonymous. We thank you for your time and input.

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* 1. Please tell us who you are. (required answer)

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* 2. Please tell us the TYPE of experience you had.

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* 3. Please tell us the length of your experience.

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* 4. Please let us know the campus or community-based organization that is related to this experience. (required answer)

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* 5. Where or with whom was your experience? (required answer)

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* 6. The employee provided a welcoming environment.

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* 7. The employee took the initiative to address the issue in order to have my needs met.

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* 8. The employee was compassionate by showing respect, empathy and kindness.

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* 9. The employee provided accurate, helpful and timely information.

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* 10. Is there an employee you would like to recognize for service excellence? If so, please feel free to share their name(s) with us and why.

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* 11. How would you rate your OVERALL experience at MATC? (required answer)

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* 12. Additional comments

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* 13. If you would like to be contacted, please share your information.

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