Glo Fiber

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* 1. Why are you disconnecting your Glo Fiber service? (Choose primary reason)

It’s too expensive

Customer service/support was unsatisfactory

Service was unreliable

It was difficult to use

Other (please specify)

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* 2. Which internet service provider will you be using now?

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* 3. How can we improve Glo Fiber? (Please be as candid as possible.)

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* 4. Did you receive a special save offer or incentive from Glo Fiber before canceling your service?

Yes

No

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* 5. What would it take for you to come back to Glo Fiber? (Please be as candid as possible.)

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* 6. How likely is it that you would recommend Glo Fiber to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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10

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