2020 Canadian Retail Security Survey

Retail Council of Canada

Retail Realities:
Canadian retailers are facing ever evolving security challenges as loss prevention teams manage increasingly complex ecommerce and return fraud, global cybercriminals, and organized crime rings that target vulnerabilities within their businesses.  Risk is becoming a growing priority to retailers in their strategies to remain sustainable and thrive.
By participating in this survey, you will have access to current and important information on the state of retail shrink, loss prevention trends and best practices.
Survey Confidentiality
Individual responses will be confidentially consolidated into the final report and is designed to provide you with valuable insight as Canadian retailers recover from Covid-19’s disruptions and refine and focus their LP strategies.

PART 1: Areas of Increased Focus

1.  Please indicate whether or not the following risks and threats have become  more or less of a priority for your organization in the last 5 years.

Much more of a priority
Somewhat more of a priority
Unchanged 
Somewhat less of a priority
Internal theft 
Much less of a priority
Ecommerce crime 
Organized retail crime 
Cyber-related incidents (e.g. data breaches)
Return fraud (incl. from buy online/pick up in store) 
Violence in the workplace (employees, customers, etc.) 
PART 2: Inventory Shrinkage

2.  How does your 2019 inventory shrinkage percentage compare to your past 5 years?
3.  For fiscal year 2019, what was your company’s inventory shrinkage percentage (%) calculated at retail?
4.  Where have you noticed the greatest increase in fraud occurring?
PART 3: Staffing and Budgets

5.  Is your company allocating additional resources to address risks this year (2020)?
6.  Compared with last year, is your LP budget in 2020 increasing, decreasing or remaining the same?
7.  Compared with last year, are your LP teams in 2020 growing, decreasing or remaining the same in regard to number of employees?
8.  What skills do you believe you need more of in your loss prevention department for your programs to be successful or grow?  (select all that apply where more is required)
PART 4: LP Systems and Programs

9.  What are the loss prevention awareness programs that your company currently utilizes?  (select all that apply)
10.  Which of the Top 5 loss prevention systems does your company use?  (answer off that apply)
11.  What are the biggest year-over-year changes you have made to your program? (answer by choosing expanding or reducing in each of the categories)
Expanding
Reducing
Live customer-visible CCTV
POS exception-based CCTV interface 
Theft deterrent devices (spider wraps, keepers, etc.)
IP analytics
Live, hidden CCTV
Mystery or honesty shoppers
Secured display fixtures
Observation booths/mirrors
PART 5: Employee Related Shrink

12.  How many dishonest employee apprehensions, terminations, prosecutions, and civil demands were made in 2019? (A blended medium and average will be calculated)
0-10
11-25
26-50
51+
Apprehensions
Terminations
Prosecutions
Civil demands
13.  What is the average dollar loss per dishonest employee case?
PART 6:  Shoplifting and Robberies

14.  How many shoplifting apprehensions (i.e. stops, prosecutions and civil demand were made in 2019? (A blended medium and average will be calculated)
0-10
11-50
51-100
100+
Apprehensions
Prosecutions
Civil Demands
15. What was the average dollar loss per shoplifting incident in 2019?
16.  What is the average dollar loss from robbery in 2019?
PART 7: Emerging Trends

17.  How often are you involved in your organization's cybersecurity issues?
18.  In what specific areas are you working with your cybersecurity colleagues?
19.  How strongly do you agree or disagree with the following statement: There is increasing overlap between LP and cybersecurity priorities?
Part 8: About Your Business

20.  What retail category best describes your company:
21.  How many retail stores do you operate across Canada?
22.  In fiscal year 2019, what best describes your Canadian sales volume?
23.  What provinces/territories does your company operate store(s) in? (Select all that apply)
24.  Are your stores located in: (Select all that apply)
25.  What is the most senior Loss Prevention position in your company?
26.  Where in the organization does the Loss Prevention department report to?
Current Progress,
0 of 26 answered