Your Recent Check-in Experience

Harbour Air strives to be your seaplane professionals, providing service to a higher level.

Thank you for participating in this short survey about your recent check-in experience at Harbour Air! Your participation in this survey will help us continue to deliver a safe and professional air travel experience.

Question Title

* Overall, how satisfied were you with your recent check-in experience?

Question Title

* What terminal did you depart from?

Question Title

* Thinking back to your check-in experience, how would you describe the length of the queue?

There was no queue at all, I walked right up to the check-in counter.

There was a queue but it moved fairly quickly.

There was a very long queue and I had to wait for a long time.

There weren’t very many people in the queue but it still took a long time.

I don’t recall.

Other, please specify:

Question Title

* Upon check-in, the Harbour Air agent was courteous and helpful, and greeted you in a friendly and professional manner.

Yes, they exceeded my expectations.

They met my expectations.

No, my check in experience was below my expectations. Please elaborate:

Question Title

* Upon check-in, which of the following aspects did the customer service agent provide clear information about? (Please select all that apply).

Time boarding would take place

Location of the departure gate

Availability of complimentary terminal amenities

Other, please specify:

Question Title

* At time of boarding, were the announcements clear and easy to understand?

Yes

I do not recall

Question Title

* Is there anything else you'd like us to know about your check-in experience?

We sincerely thank you for taking the time to share your feedback. We look forward to welcoming you aboard again soon!

If you'd like to share additional feedback or follow up, please do not hesitate to reach out to us at customercare@harbourair.com. We value your opinion and would love to hear from you!

Question Title

* For a chance to win a one-way domestic Harbour Air flight, please provide your contact information below.

Name

City/Town

Email Address

Phone Number

100% of survey complete.