WCHD Customer Satisfaction Survey At the Williams County Health Department (WCHD), we care about providing excellent service. Please take a moment to share your feedback. Question Title * 1. How would you rate your overall satisfaction with the information or services you received? Highly Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Highly Satisfied Highly Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Highly Satisfied Question Title * 2. What services did you most recently receive from the WCHD? Immunization Women, Infants & Children (WIC) Car Seat Appointment Birth/Death Certificate Food Service / Restaurant Inspection Septic Systems / Water Systems Recycling Community Program/Presentation Other (please specify) Question Title * 3. When did you receive services?Click the dropdown boxes to fill in the information. Month Year Date of Service January February March April May June July August September October November December Date of Service Month menu 2019 2020 2021 2022 2023 2024 2025 2026 2027 Date of Service Year menu Question Title * 4. Please indicate how much you agree or disagree with the following statements about our programs or services. Strongly Agree Agree Disagree Strongly Disagree Not Applicable I am satisfied with the services I received. I am satisfied with the services I received. Strongly Agree I am satisfied with the services I received. Agree I am satisfied with the services I received. Disagree I am satisfied with the services I received. Strongly Disagree I am satisfied with the services I received. Not Applicable The program or service hours met my needs. The program or service hours met my needs. Strongly Agree The program or service hours met my needs. Agree The program or service hours met my needs. Disagree The program or service hours met my needs. Strongly Disagree The program or service hours met my needs. Not Applicable Information was clear and easy to understand. Information was clear and easy to understand. Strongly Agree Information was clear and easy to understand. Agree Information was clear and easy to understand. Disagree Information was clear and easy to understand. Strongly Disagree Information was clear and easy to understand. Not Applicable Question Title * 5. Please indicate how much you agree or disagree with the following statements about our staff. Strongly Agree Agree Disagree Strongly Disagree Not Applicable I was treated with respect by staff. I was treated with respect by staff. Strongly Agree I was treated with respect by staff. Agree I was treated with respect by staff. Disagree I was treated with respect by staff. Strongly Disagree I was treated with respect by staff. Not Applicable I received quality care that was both culturally respectful, as well as easy to understand. I received quality care that was both culturally respectful, as well as easy to understand. Strongly Agree I received quality care that was both culturally respectful, as well as easy to understand. Agree I received quality care that was both culturally respectful, as well as easy to understand. Disagree I received quality care that was both culturally respectful, as well as easy to understand. Strongly Disagree I received quality care that was both culturally respectful, as well as easy to understand. Not Applicable I am treated the same as other people who get services here. I am treated the same as other people who get services here. Strongly Agree I am treated the same as other people who get services here. Agree I am treated the same as other people who get services here. Disagree I am treated the same as other people who get services here. Strongly Disagree I am treated the same as other people who get services here. Not Applicable Staff were knowledgeable. Staff were knowledgeable. Strongly Agree Staff were knowledgeable. Agree Staff were knowledgeable. Disagree Staff were knowledgeable. Strongly Disagree Staff were knowledgeable. Not Applicable Staff were timely and efficient. Staff were timely and efficient. Strongly Agree Staff were timely and efficient. Agree Staff were timely and efficient. Disagree Staff were timely and efficient. Strongly Disagree Staff were timely and efficient. Not Applicable Question Title * 6. What are your preferred methods for hearing about programs, services, and events offered by the WCHD? Select all that apply. Community Talking Points (newsletter) WCHD Website WCHD Website Facebook Instagram Twitter Flyer Printed Brochure Newspaper Billboard Radio TV Streaming Ads Email Word of Mouth My Healthcare Provider Community Events Other (please specify) Question Title * 7. What did we do well? Question Title * 8. How can we improve? 50% of survey complete. Next
