Willowbridge Shopping Centre Customer Survey November 2024 Question Title * 1. What is your age? Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 2. Where do you live? Example Welgemoed. Question Title * 3. What is your gender? Male Female Prefer not to say Other (please specify) Question Title * 4. Are you employed? Yes No Home Executive Question Title * 5. Do you have children under the age of 13? Yes No Question Title * 6. Do you currently shop at Willowbridge Shopping Centre? Yes No Question Title * 7. How often do you shop at Willowbridge Shopping Centre? Monthly Weekly More than once a month More than once a week Daily Question Title * 8. What is the purpose of your visit to Willowbridge Shopping Centre? You may select more than one. Convenience shopping Dining out Slow Market Hair, health and beauty Fashion Home & decor Services (shoe repair|laundry|car wash|printing) Other (please specify) Question Title * 9. Why do you prefer Willowbridge Shopping Centre? How may select more than one. Open-air shopping Location Secure parking Restaurant options Retail mix The convenience of anchor tenants (PNP | Woolworths | Dis-Chem) Trading hours Jungle gyms Live music on weekends Events Cleanliness of the restrooms Question Title * 10. Which marketing activities would you like to see at Willowbridge Shopping Centre? You may select more than one. Large scale events such as The Health & Fitness Expo Rewards and benefits for regular customers Gift with purchase campaigns (spend to receive a gift) Events for kids Black Friday sales Retailer product launches (i.e beauty products | new season fashion | new menu launches) Charity events (i.e doggie runs | animal rescue days) Financial incentives to schools when you shop at Willowbridge Shopping Centre Other (please specify) Question Title * 11. Which of our events or campaigns would you like to see again in 2025? Kids in the Kitchen events (i.e Bento Cakes | Donut Drip Studio) Health & Fitness Expo Virtual Easter Egg Hunt Easter Scramble Easter Egg Hunt Build your own Gingerbread House Other (please specify) Question Title * 12. Which is your preferred Radio Station? KFM Smile FM Heart FM Bok Radio Radio Tygerberg 5FM Other (please specify) Question Title * 13. Which is your preferred platform to receive marketing communication? Facebook Instagram Tik Tok Electronic Newsletter SMS Message Radio Newspaper Streetpole Ads Billboards Question Title * 14. Which other Shopping Malls do you frequent? You may select more than one. Tygervalley Shopping Centre Cape Gate Shopping Centre Canal Walk Shopping Centre Somerset Mall Village Square Clara Anna Square Cavendish Square V&A Waterfront Majik Forest Shopping Centre Glengarry Shopping Centre Question Title * 15. Which other stores that are not currently at Willowbridge Shopping Centre would you visit if they were at Willowbridge? Question Title * 16. What could we do to improve your shopping experience? Question Title * 17. What are the top 3 stores you visit most frequently at Willowbridge Shopping Centre? Question Title * 18. Using a scale from 1 -5 where 5 is very satisfied, how would you rate your overall satisfaction with the following aspects of Willowbridge Shopping Centre? Not satisfied Could improve Satisfied Cleanliness of the restrooms Cleanliness of the restrooms Not satisfied Cleanliness of the restrooms Could improve Cleanliness of the restrooms Satisfied Cleanliness of the centre Cleanliness of the centre Not satisfied Cleanliness of the centre Could improve Cleanliness of the centre Satisfied Variety of stores Variety of stores Not satisfied Variety of stores Could improve Variety of stores Satisfied Availability of parking Availability of parking Not satisfied Availability of parking Could improve Availability of parking Satisfied Variety of restaurants Variety of restaurants Not satisfied Variety of restaurants Could improve Variety of restaurants Satisfied Safety and security of the centre Safety and security of the centre Not satisfied Safety and security of the centre Could improve Safety and security of the centre Satisfied Parking Parking Not satisfied Parking Could improve Parking Satisfied Question Title * 19. Did you know Willowbridge Shopping Centre offers the following? Yes No Centre remains fully operational during Load Shedding Centre remains fully operational during Load Shedding Yes Centre remains fully operational during Load Shedding No The centre is dog friendly The centre is dog friendly Yes The centre is dog friendly No We offer Electrical Vehicle Charging Stations We offer Electrical Vehicle Charging Stations Yes We offer Electrical Vehicle Charging Stations No We offer VIP Parking Cards We offer VIP Parking Cards Yes We offer VIP Parking Cards No We offer Pensioners 5 hours of complimentary parking We offer Pensioners 5 hours of complimentary parking Yes We offer Pensioners 5 hours of complimentary parking No We have a running club every Saturday morning We have a running club every Saturday morning Yes We have a running club every Saturday morning No Question Title * 20. What can Woolworths do to improve their offering? Question Title * 21. What can PNP do to improve their offering? Question Title * 22. What is your favourite supermarket chain? Woolworths PNP Spar Checkers Question Title * 23. I make use of on-line shopping for the following. You may select more than one. Groceries Clothing Cosmetics and body care Fast food Furniture and decor Health and wellness Computers and electronics Pet care Question Title * 24. Please select the statement that describes you best. I prefer to shop on-line. I do most of my shopping on-line. I still prefer a shopping experience. It is a place for friends and families to meet, eat and relax. It also offers convenience of instant access to products and an opportunity to view and touch products before purchasing. Question Title * 25. Please insert your details to enter the giveaway. Name City/Town State/Province ZIP/Postal Code Email Address Phone Number Done