SolarWinds Customer Survey

Your Feedback

Thanks in advance for your feedback. Your input is critical to our strategic improvements!

Question Title

* 1. Which of the following best describes your role?

IT services/consultant

Help desk manager / ITSM

Architect

Monitoring engineer

Channel Partner

Chief information officer (CIO) or chief technology officer (CTO)

DevOps

Database administrator

Vice president (VP) or senior vice president (SVP)

Manager of IT

Other chief officer, CEO, or owner

Security professional

Director of IT

Network administration

SolarWinds administrator

Network engineer / architect

Procurement

Other (please specify)

Question Title

* 2. How likely is it that you would recommend SolarWinds to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 3. What is the primary reason for your score on the previous question?

Question Title

* 4. Would you be willing to be a reference on SolarWinds behalf?

Yes – as a sales reference

Yes – I could participate in a SolarWinds Webcast

Yes – I could participate in a case study project (written, video, audio)

Yes – I would be willing to provide an anonymous reference

No, Not at this time

Please provide your email address so that we may follow-up with you.

Question Title

* 5. Which of the following IT challenges are you addressing with SolarWinds products / solutions?

IT cost optimization

Enabling business agility

Enabling digital transformation

Compliance

Security / Cybersecurity

Private/Public/Hybrid and multi-cloud management

Infrastructure performance management

Application performance management

Database performance management

More efficient and effective IT Service Management for improved employee experience

Other (please specify)

Question Title

* 6. How important are the following drivers for selecting/purchasing IT products / solutions?

	Not at all Important	Not Very Important	Somewhat Important	Very Important	Extremely Important	N/A - Don't Know
Understanding of my business / personalization of sales proposals	Understanding of my business / personalization of sales proposals Not at all Important	Understanding of my business / personalization of sales proposals Not Very Important	Understanding of my business / personalization of sales proposals Somewhat Important	Understanding of my business / personalization of sales proposals Very Important	Understanding of my business / personalization of sales proposals Extremely Important	Understanding of my business / personalization of sales proposals N/A - Don't Know
Functionality and capabilities offered	Functionality and capabilities offered Not at all Important	Functionality and capabilities offered Not Very Important	Functionality and capabilities offered Somewhat Important	Functionality and capabilities offered Very Important	Functionality and capabilities offered Extremely Important	Functionality and capabilities offered N/A - Don't Know
Onboarding process	Onboarding process Not at all Important	Onboarding process Not Very Important	Onboarding process Somewhat Important	Onboarding process Very Important	Onboarding process Extremely Important	Onboarding process N/A - Don't Know
Breadth of product offerings	Breadth of product offerings Not at all Important	Breadth of product offerings Not Very Important	Breadth of product offerings Somewhat Important	Breadth of product offerings Very Important	Breadth of product offerings Extremely Important	Breadth of product offerings N/A - Don't Know
Ease of deployment	Ease of deployment Not at all Important	Ease of deployment Not Very Important	Ease of deployment Somewhat Important	Ease of deployment Very Important	Ease of deployment Extremely Important	Ease of deployment N/A - Don't Know
Reliability and availability	Reliability and availability Not at all Important	Reliability and availability Not Very Important	Reliability and availability Somewhat Important	Reliability and availability Very Important	Reliability and availability Extremely Important	Reliability and availability N/A - Don't Know
Manageability and scalability	Manageability and scalability Not at all Important	Manageability and scalability Not Very Important	Manageability and scalability Somewhat Important	Manageability and scalability Very Important	Manageability and scalability Extremely Important	Manageability and scalability N/A - Don't Know
Cost effectiveness	Cost effectiveness Not at all Important	Cost effectiveness Not Very Important	Cost effectiveness Somewhat Important	Cost effectiveness Very Important	Cost effectiveness Extremely Important	Cost effectiveness N/A - Don't Know
Ease of buying process	Ease of buying process Not at all Important	Ease of buying process Not Very Important	Ease of buying process Somewhat Important	Ease of buying process Very Important	Ease of buying process Extremely Important	Ease of buying process N/A - Don't Know
Effectiveness of technical support	Effectiveness of technical support Not at all Important	Effectiveness of technical support Not Very Important	Effectiveness of technical support Somewhat Important	Effectiveness of technical support Very Important	Effectiveness of technical support Extremely Important	Effectiveness of technical support N/A - Don't Know
Included access to technical resources, training and product updates	Included access to technical resources, training and product updates Not at all Important	Included access to technical resources, training and product updates Not Very Important	Included access to technical resources, training and product updates Somewhat Important	Included access to technical resources, training and product updates Very Important	Included access to technical resources, training and product updates Extremely Important	Included access to technical resources, training and product updates N/A - Don't Know
Community site	Community site Not at all Important	Community site Not Very Important	Community site Somewhat Important	Community site Very Important	Community site Extremely Important	Community site N/A - Don't Know
Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.)	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Not at all Important	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Not Very Important	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Somewhat Important	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Very Important	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Extremely Important	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) N/A - Don't Know

Question Title

* 7. What vendors have you considered or used for IT Operations Management? Please check all that apply.

Amazon Web Services

Atlassian

Broadcom

Cisco/AppDynamics

DataDog

Dynatrace

FreshService

IBM

Idrea

LogicMonitor

ManageEngine

Microfocus

Microsoft

New Relic

Oracle

PRTG

Quest Software

RedGate

ScienceLogic

ServiceNow

Splunk

Other (please specify)

Question Title

* 8. Rate the following SolarWinds capabilities in terms of how differentiated they are compared to other IT vendors.

	Much Worse than other IT	Worse than other IT vendors	Same as other IT vendors	Better than other IT vendors	Much better than other IT vendors	N/A - Don't Know
Understanding of my business / personalization of sales proposals	Understanding of my business / personalization of sales proposals Much Worse than other IT	Understanding of my business / personalization of sales proposals Worse than other IT vendors	Understanding of my business / personalization of sales proposals Same as other IT vendors	Understanding of my business / personalization of sales proposals Better than other IT vendors	Understanding of my business / personalization of sales proposals Much better than other IT vendors	Understanding of my business / personalization of sales proposals N/A - Don't Know
Functionality and capabilities offered	Functionality and capabilities offered Much Worse than other IT	Functionality and capabilities offered Worse than other IT vendors	Functionality and capabilities offered Same as other IT vendors	Functionality and capabilities offered Better than other IT vendors	Functionality and capabilities offered Much better than other IT vendors	Functionality and capabilities offered N/A - Don't Know
Onboarding process	Onboarding process Much Worse than other IT	Onboarding process Worse than other IT vendors	Onboarding process Same as other IT vendors	Onboarding process Better than other IT vendors	Onboarding process Much better than other IT vendors	Onboarding process N/A - Don't Know
Breadth of product offerings	Breadth of product offerings Much Worse than other IT	Breadth of product offerings Worse than other IT vendors	Breadth of product offerings Same as other IT vendors	Breadth of product offerings Better than other IT vendors	Breadth of product offerings Much better than other IT vendors	Breadth of product offerings N/A - Don't Know
Ease of deployment	Ease of deployment Much Worse than other IT	Ease of deployment Worse than other IT vendors	Ease of deployment Same as other IT vendors	Ease of deployment Better than other IT vendors	Ease of deployment Much better than other IT vendors	Ease of deployment N/A - Don't Know
Reliability and availability	Reliability and availability Much Worse than other IT	Reliability and availability Worse than other IT vendors	Reliability and availability Same as other IT vendors	Reliability and availability Better than other IT vendors	Reliability and availability Much better than other IT vendors	Reliability and availability N/A - Don't Know
Manageability and scalability	Manageability and scalability Much Worse than other IT	Manageability and scalability Worse than other IT vendors	Manageability and scalability Same as other IT vendors	Manageability and scalability Better than other IT vendors	Manageability and scalability Much better than other IT vendors	Manageability and scalability N/A - Don't Know
Cost effectiveness	Cost effectiveness Much Worse than other IT	Cost effectiveness Worse than other IT vendors	Cost effectiveness Same as other IT vendors	Cost effectiveness Better than other IT vendors	Cost effectiveness Much better than other IT vendors	Cost effectiveness N/A - Don't Know
Ease of buying process	Ease of buying process Much Worse than other IT	Ease of buying process Worse than other IT vendors	Ease of buying process Same as other IT vendors	Ease of buying process Better than other IT vendors	Ease of buying process Much better than other IT vendors	Ease of buying process N/A - Don't Know
Effectiveness of technical support	Effectiveness of technical support Much Worse than other IT	Effectiveness of technical support Worse than other IT vendors	Effectiveness of technical support Same as other IT vendors	Effectiveness of technical support Better than other IT vendors	Effectiveness of technical support Much better than other IT vendors	Effectiveness of technical support N/A - Don't Know
Included access to technical resources, training and product updates	Included access to technical resources, training and product updates Much Worse than other IT	Included access to technical resources, training and product updates Worse than other IT vendors	Included access to technical resources, training and product updates Same as other IT vendors	Included access to technical resources, training and product updates Better than other IT vendors	Included access to technical resources, training and product updates Much better than other IT vendors	Included access to technical resources, training and product updates N/A - Don't Know
Community site	Community site Much Worse than other IT	Community site Worse than other IT vendors	Community site Same as other IT vendors	Community site Better than other IT vendors	Community site Much better than other IT vendors	Community site N/A - Don't Know
Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.)	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Much Worse than other IT	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Worse than other IT vendors	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Same as other IT vendors	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Better than other IT vendors	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) Much better than other IT vendors	Security Certifications (e.g., SOC2, Common Criteria, FIPS 140, FedRamp, ISO27001, etc.) N/A - Don't Know

Question Title

* 9. Which of following benefits/improvements have you experienced by using SolarWinds products/solutions? (select all that apply)

IT / security staff productivity

IT / security staff cost savings

Improved visibility

Simplified or consolidated IT management infrastructure

Help desk call, troubleshooting reduction

Greater application availability, resiliency

More optimized application infrastructure delivery

Improved operational and compliance reporting/auditing tasks

Faster deployment of IT services and applications

Improved internal or regulatory compliance of IT infrastructure

Improved application performance and availability for employees and/or customers

Other (please specify)

None of the above

SolarWinds Customer Survey

Your Feedback

Question Title

* 1. Which of the following best describes your role?

Question Title

* 2. How likely is it that you would recommend SolarWinds to a friend or colleague?

Question Title

* 3. What is the primary reason for your score on the previous question?

Question Title

* 4. Would you be willing to be a reference on SolarWinds behalf?

Question Title

* 5. Which of the following IT challenges are you addressing with SolarWinds products / solutions?

Question Title

* 6. How important are the following drivers for selecting/purchasing IT products / solutions?

Question Title

* 7. What vendors have you considered or used for IT Operations Management? Please check all that apply.

Question Title

* 8. Rate the following SolarWinds capabilities in terms of how differentiated they are compared to other IT vendors.

Question Title

* 9. Which of following benefits/improvements have you experienced by using SolarWinds products/solutions? (select all that apply)

Question Title

* 10. What value or feature can SolarWinds add to its products to increase our value to you?