Trial Satisfaction Survey

Iron Cross Trial Satisfaction and Customer Feedback Survey

Welcome to Iron Cross! We are so glad that you're here and hope that your child enjoyed their FREE TRIAL CLASS! We would truly appreciate some honest feedback to help us learn, grow, and gain wisdom from your experience. We promise this survey won't take long and will be reviewed directly by the owner. We also want you to know that your feedback and all your answers will remain anonymous and confidential as far as our team members are concerned.

Please take this short survey:)

Question Title

* 1. First Impressions Matter! Please rate your initial interaction with us?

Poor

Satisfactory

Excellent

Please list whether your initial interaction was through email, phone, or in person.

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* 2. How would you rate the level of customer service that was provided during your first interaction?

Poor

Satisfactory

Excellent

Question Title

* 3. Do you feel that we provided a clear explanation of our services and memberships?

Yes

Question Title

* 4. Were we adequately able to help you and your specific needs?

Yes

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* 5. How would you rate your child's experience during the trial class?

Poor

Satisfactory

Excellent

Question Title

* 6. Did your child's (coach/instructor/teacher) introduce themselves to you either before or after the class?

No, neither

Only before class

Only after class

Yes, both

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* 7. Did your child's coach give you an assessment and class recommendation after the trial class?

Yes

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* 8. Did your child's coach help you complete the enrollment by connecting you with one of our sales team members?

Yes

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* 9. Did you enroll? (If the answer is NO, what could we improve that would have changed your mind?)

Yes

If you did not enroll please explain why below.

Question Title

* 10. Is there any way we could have made your experience better? We would truly appreciate some honest feedback to help us learn, grow, and gain wisdom from your experience with us.

Trial Satisfaction Survey

Iron Cross Trial Satisfaction and Customer Feedback Survey

Question Title

* 1. First Impressions Matter! Please rate your initial interaction with us?

Question Title

* 2. How would you rate the level of customer service that was provided during your first interaction?

Question Title

* 3. Do you feel that we provided a clear explanation of our services and memberships?

Question Title

* 4. Were we adequately able to help you and your specific needs?

Question Title

* 5. How would you rate your child's experience during the trial class?

Question Title

* 6. Did your child's (coach/instructor/teacher) introduce themselves to you either before or after the class?

Question Title

* 7. Did your child's coach give you an assessment and class recommendation after the trial class?

Question Title

* 8. Did your child's coach help you complete the enrollment by connecting you with one of our sales team members?

Question Title

* 9. Did you enroll? (If the answer is NO, what could we improve that would have changed your mind?)

Question Title

* 10. Is there any way we could have made your experience better? We would truly appreciate some honest feedback to help us learn, grow, and gain wisdom from your experience with us.

Question Title

* 11. Please tell us the following information: Name: Child's Name: What program/programs did they try? What was the date of the trial?

* 11. Please tell us the following information:

Name:

Child's Name:

What program/programs did they try?

What was the date of the trial?