IMPERIAL BEVERAGE CUSTOMER SATISFACTION SURVEY Question Title * 1. I regularly meet in person with my IB Account Manager (sales rep) as scheduled. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Question Title * 2. My Account Manager works with me to keep an appropriate amount of inventory on hand. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Question Title * 3. My Account Manager is the best beverage consultant for my business (ex: provides product education, knows about industry trends, etc.). Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Question Title * 4. I normally receive everything I ordered (ex: no missing items, backordered product, etc.). Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Question Title * 5. My driver provides professional & friendly service. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Question Title * 6. What else would you like us to know? Question Title * 7. Your answers are completely anonymous, HOWEVER, if you want someone to follow up with you for any reason, please provide your contact information: Name Company Title/Role Email Phone # Done