Guest Satisfaction Survey Page1 / 2 50% of survey complete. Question Title * 1. How long have you been a customer? less than 6 months 6 months to less than a 1 year 1 year to less than 3 years 3 years or more Question Title * 2. How often do you use our services? First Time Weekly Bi Weekly Monthly Special Occasions N/A Massage Massage First Time Massage Weekly Massage Bi Weekly Massage Monthly Massage Special Occasions Massage N/A Manicure Manicure First Time Manicure Weekly Manicure Bi Weekly Manicure Monthly Manicure Special Occasions Manicure N/A Pedicure Pedicure First Time Pedicure Weekly Pedicure Bi Weekly Pedicure Monthly Pedicure Special Occasions Pedicure N/A Facials/Skin Care Facials/Skin Care First Time Facials/Skin Care Weekly Facials/Skin Care Bi Weekly Facials/Skin Care Monthly Facials/Skin Care Special Occasions Facials/Skin Care N/A Waxing Waxing First Time Waxing Weekly Waxing Bi Weekly Waxing Monthly Waxing Special Occasions Waxing N/A Hair Salon Hair Salon First Time Hair Salon Weekly Hair Salon Bi Weekly Hair Salon Monthly Hair Salon Special Occasions Hair Salon N/A Barber Services Barber Services First Time Barber Services Weekly Barber Services Bi Weekly Barber Services Monthly Barber Services Special Occasions Barber Services N/A Other (please specify) Question Title * 3. What service(s) did you receive on your visit ? Massage Manicure Pedicure Facial/Skin Care Waxing Hair Barbering Other (please specify) Question Title * 4. For today's visit, how do we rate on the following attributes? Well Above Average Above Average Average Below Average Well Below Average Service Quality Service Quality Well Above Average Service Quality Above Average Service Quality Average Service Quality Below Average Service Quality Well Below Average Service Value Service Value Well Above Average Service Value Above Average Service Value Average Service Value Below Average Service Value Well Below Average Staff Skill/Expertise Staff Skill/Expertise Well Above Average Staff Skill/Expertise Above Average Staff Skill/Expertise Average Staff Skill/Expertise Below Average Staff Skill/Expertise Well Below Average Staff Attitude/Professionalism Staff Attitude/Professionalism Well Above Average Staff Attitude/Professionalism Above Average Staff Attitude/Professionalism Average Staff Attitude/Professionalism Below Average Staff Attitude/Professionalism Well Below Average Cleanliness Cleanliness Well Above Average Cleanliness Above Average Cleanliness Average Cleanliness Below Average Cleanliness Well Below Average Atmosphere Atmosphere Well Above Average Atmosphere Above Average Atmosphere Average Atmosphere Below Average Atmosphere Well Below Average Overall Experience Overall Experience Well Above Average Overall Experience Above Average Overall Experience Average Overall Experience Below Average Overall Experience Well Below Average Comments Question Title * 5. How would you rate your overall level of satisfaction with us? Highly Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Highly Dissatisfied Question Title * 6. How do we rate in comparison to other companies that offer the same services? Much Better Better Same Somewhat worse Much worse Don't know Almost Done