Valhalla Merch Experience
We're new to the physical side of things, and would love your feedback on our products and process. Thanks for your time and support!
1.
Does the new merch website feel like part of the existing Valhalla website?
Yes
No
If not, why not?
2.
Overall, how easy was it for you to navigate the Valhalla Merch store?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
If difficult, why?
3.
Were you satisfied with the merch options we're launching with?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If dissatisfied, why?
4.
Are there any merch products you'd like us to add?
5.
Compared to similar stores, how fair are our store prices?
Extremely fair
Very fair
Somewhat fair
Not so fair
Not at all fair
6.
Was your checkout easy?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
If difficult, why?
7.
Compared to similar stores, how fair was the shipping rate?
Extremely fair
Very fair
Somewhat fair
Not so fair
Not at all fair
8.
Were you kept updated on the shipping of your package?
Yes
No
9.
Overall, how satisfied were you with the unboxing experience?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If dissatisfied, why?
10.
Overall, how satisfied were you with your order?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If dissatisfied, why?
11.
Did your order fit you as expected?
Yes
Bigger than expected
Smaller than expected
12.
Were you satisfied with the quality of the merch?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
if dissatisfied, why?
13.
If you went through the return process, how easy was it to return your items?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
If difficult, why?
14.
Overall, how satisfied are you with your Valhalla Merch experience?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If dissatisfied, why?
15.
How likely are you to buy new Valhalla merch when it comes out?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
If unlikely, why?
