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* 1. Accuracy of ABH IL claims processing

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* 2. Resolution of ABH IL claims payment problems or disputes

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* 3. Overall satisfaction with ABH IL health plan’s call center service

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* 4. Quality of ABH IL online tools supporting core business functions (Web Portal/Availity/Prior Auth Tool, etc.]

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* 5. Extent to which formulary reflects current standards of care

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* 6. ABH IL Timeliness of claims processing

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* 7. Quality of orientations and/or ongoing training and support from ABH IL Provider Relations

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* 8. Overall satisfaction with ABH IL Health Plan processes, procedures and systems

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* 9. Procedures form ABH IL for obtaining pre-certification/referral/authorization information

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* 10. ABH IL Health plan's facilitation/support of appropriate clinical care for patients

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* 11. Any Additional Feedback/ Questions/Concerns

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* 12. Contact Information

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