Vossloh Cogifer Customer Survey

1. General

Dear Customer,

Vossloh Cogifer is committed to a transformation program in order to improve its performance and to better serve customers.

In this frame, Vossloh Cogifer built this questionnaire to better understand its customer expectations. Your answers will enable us to see how we are doing overall and to find out how we can improve.

First, could you give us some information about you to better understand your answers ?

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* In what country do you work?

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* For which Company do you work ?

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* Which of the following best describes your job function?

Management

Quality

Manufacturing

Purchasing

Engineering

Project Management

Maintenance

Supply Chain

Other (please specify)

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* How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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* What changes would this company have to make for you to give it a higher rating?

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* How well do you feel that our company understands your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* What could have done this company to better respond to your needs ?

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* How would you rate the delivery lead times of our company ?

Extremely short so it changes the way you order

Shorter than your needs

Adequately to your needs

Somehow too long for your needs

Way longer than your needs so you tend to prefer offers with shorter lead times

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* Overall, how customer centric would you say our company is?

Extremely customer centric

Very customer centric

Somewhat customer centric

Not so customer centric

Not at all customer centric

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* What do you think we could do to be more customer centric?

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* Would you like to provide us with your contact information (optional) ?

Name

Email Address

Phone Number