UK Website Survey 01.24

PrettyLittleThing Website Feedback

Question Title

* 1. How would you rate your experience using the PLT website overall?

Very Poor

Poor

Average

Good

Excellent

Very Poor

Poor

Average

Good

Excellent

Why did you give this rating?

Question Title

* 2. What would make you use the PLT website more often? (Select all that apply).

Bigger product range

More discounts and promotions

Technical improvements (e.g. faster loading time, less crashes etc.)

Website design

None of the above, I love shopping on the PLT website!

Other (please specify)

Question Title

* 3. Did you experience any issues while using the website today?

Yes

If yes, please specify the issues you experienced.

Question Title

* 4. Which of the following clothing brands would you consider purchasing from in the next 6 months? (Select all that apply).

Boohoo

Urban Outfitters

SHEIN

ASOS

Fashion Nova

H&M

Oh Polly

Cider

Zara

Bershka

Other (please specify)

None, I only shop at PLT

Question Title

* 5. How would you rate the PrettyLittleThing website compared to other fashion retailer websites you use?

Very poor

Poor

About the same

Good

Excellent

Very poor

Poor

About the same

Good

Excellent

Why did you give this rating?

Question Title

* 6. What features do you wish the PLT website had, that could improve your experience? (Select all that apply).

Sizing tool (e.g. enter your height/weight and get suggested size)

Fast checkout (e.g. one click checkout option)

Product reviews

Visual search (upload a photo to find a product)

More filter options (e.g. length, material)

Personalised product recommendations

Other (please specify)

None of the above