Dispute Resolution Services Stakeholder Survey

DWC provides dispute resolution services relating to indemnity and medical necessity disputes to system participants using a multi-tiered administrative process consisting of benefit review conferences (BRC), contested case hearings (CCH), and appeal panel reviews.

DWC manages disputes in a legacy computer system that needs replacement with modern technology. To facilitate modernization efforts, DWC is conducting a survey of its' dispute resolution services. Your feedback is important to ensure that future automation meets the needs of all Texas workers’ compensation system stakeholders. Please provide your input by completing this survey by September 15, 2023.

Please do not enter claim specific information in comments.

1.What kind of participant are you?

2.Within the past five years, how many DWC disputes have you been involved in?

None

One through five

Six through 10

More than 10

3.Rate your experience requesting dispute resolution (forms, documents, filing methods).

4.Rate your experience with the timeliness of dispute resolution set notices for benefit review conferences and contested case hearings.

5.Rate your experience with the accuracy of dispute resolution set notices.

6.Rate your experience with scheduling or re-scheduling benefit review conferences (BRCs).

7.Rate your experience with scheduling or rescheduling contested case hearings (CCHs).

8.Rate your experience with getting help with disputes at 1-800-252-7031.

9.Rate your experience with finding answers about dispute resolution at tdi.texas.gov.

11.How easy is it to reschedule or cancel a dispute after it has been scheduled with DWC?

Comments