RISMedia Annual Home Warranty Survey
1.
How many years have you been in the real estate industry?
1-3 years
3-5 years
5-10 years
More than 10 years
2.
What state do you reside in?
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia (DC)
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
3.
Do you work mainly with buyers or sellers?
Mainly buyers
Mainly sellers
Both
4.
How informed are your clients about the benefits of a home warranty?
Well-informed
Somewhat informed
Not informed
5.
How often do you discuss home warranties with current or potential homeowners?
Always, on all transactions
Always, with seller
Always, with buyer
Only if client brings up the topic
Only on challenged or distressed properties
As closing/negotiating tool
6.
At what point do you introduce home warranty coverage as an option to your
sellers
?
I include information about home warranties in my listing packets
When completing or preparing contract
If it's a home with older appliances and systems
If the client inquires about a home warranty
I never discuss with my listing clients
7.
At what point do you discuss home warranty coverage with your
buyers
?
I suggest home warranty at beginning of the buying process
I include information when preparing contract
I never discuss home warranty with my buyers
8.
When presenting home warranty information, which of these do you use? (check all that apply):
Home warranty website
Brochures/applications
Marketing collateral
Better Business Bureau (BBB) reviews
Social media
9.
When working with a seller, does offering a home warranty hurt or help the negotiation process?
Helps the process
Hurts the process
10.
When working with a buyer, do you believe having a home warranty gives your client peace of mind during the purchasing and negotiation process?
Yes
No
11.
When working with a seller, do you believe buyers tend to ask for less credit when the listing has a home warranty?
Yes
No
12.
When working with a buyer, do you feel more comfortable when your client is purchasing a home that is protected by a home warranty?
Yes
No
13.
By including a home warranty, do you believe the listing is more or less likely to close quicker?
More likely
Less likely
14.
When choosing a home warranty coverage do you usually:
Present one (1) home warranty company
Present two (2) home warranty companies
Present several home warranty companies
Other (please specify)
15.
When choosing a home warranty company to present to your clients:
I use the broker-recommended partner
Do my own research to find a home warranty company
Offer multiple home warranty partners
Other (please specify)
16.
Please rate the following criteria on how you choose a home warranty company when presenting to your clients:
Very important
Somewhat important
Not important
Price
Very important
Somewhat important
Not important
Reputation
Very important
Somewhat important
Not important
Coverage
Very important
Somewhat important
Not important
Contractor/service network
Very important
Somewhat important
Not important
Service provided by local account executive
Very important
Somewhat important
Not important
Google/consumer review sites
Very important
Somewhat important
Not important
Ease of enrollment/ordering
Very important
Somewhat important
Not important
Choosing a partner recommended by my broker
Very important
Somewhat important
Not important
Ease of claims process
Very important
Somewhat important
Not important
17.
If your preferred home warranty representative switched companies, how likely would you be to offer home warranty plans from their new company?
Very likely
Likely
Neutral
Unlikely
Very unlikely
18.
With more homeowners working from home during the pandemic, do you believe home warranties have a higher value?
Yes
No
Current Progress,
0 of 18 answered