Charter of Rights Survey (Traditional Chinese)

Your say is important

The Delivery Riders Alliance (DRA) is a group of riders working together to fight for better pay and conditions. In the gig economy, laws are yet to catch up with technology, and riders’ rights are being ignored. Many riders have concerns about safety, pay and transparency but don’t have the confidence or ability to speak up. That’s why we need to stand together with one strong voice. To do so, we need riders like you to tell us what matters most. Complete the survey below to have your say.

Please provide a rating for the following charter item:

Question Title

* 1. Dispute Handling:

A fair process for riders who have their accounts suspended or terminated.

An independent panel must oversee terminations and consider appeals. Riders must have the right to appeal.

Riders must be provided full details and given the chance to respond to underperformance (e.g. lateness, slow deliveries, customer/restaurant complaints, etc)

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 2. Work Health and Safety:

Fully funded workers compensation insurance must be provided for riders and cover all lost income & medical costs if a rider is injured at work.

Poor pay and conditions can push riders to work unsafely in order to survive (working fatigued, speeding, etc). Riders should be paid enough to earn a living and work safely.

Adequate and continuous training must be provided covering safety, road rules and relevant skills.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. Minimum Wage and Pay for Waiting Times:

Waiting times are work time and must be paid for.

All riders must be provided a basic minimum wage guarantee. This may be calculated flexibly (e.g an average over a few hours as opposed to rate per hour)

Rider's pay must account for total distances travelled.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 4. Minimum Shifts:

Riders who work on shifts must be provided some basic guarantee of hours per week, e.g. 3 shifts or 10 hours per week.

1 = Less Important

10 = Most Important

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i We adjusted the number you entered based on the slider’s scale.

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* 5. Holiday Pay and Leave:

Riders should be able to accumulate paid leave to use for day off. This can be calculated as a percentage of hours worked.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 6. Compensation for Business Costs:

Compensation for repairs and running costs for vehicles. This could be a fixed allowance or a percentage of expenses based on hours worked and would cover petrol, scooter/bicycle costs, phone allowances, etc

Full property insurance must be provided by company for all of the rider’s equipment used at work.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. Abolish Batching System and Ranking System:

The batching system punishes riders unfairly and makes it too hard to access work.

Riders must not be punished for being sick, injured or taking leave by having their statistics reduced.

Good work can be better encouraged by paying bonuses and surging.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. Bad Weather Allowance:

Allowance for working in dangerous weather (rain/wind).

Riders must be allowed to cancel shifts in dangerous weather without it affecting the rating or statistics.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. Penalty Rates:

Riders must receive higher rates of pay on weekend, nights and public holidays.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Collective Voice and Consultation:

Riders must have the opportunity to contribute to a collective voice to maintain and raise standards of safety and fairness.

Companies must recognise the Delivery Riders Alliance (DRA) and consult with the DRA regularly.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 11. Transparency:

Order distances and the delivery fee must be shown on all orders prior to a rider accepting an order.

Riders have at least 30 seconds to decide whether they accept or reject an order.

Companies must disclose how they assign orders.

Copies of rider contracts must be provided to all riders.

1 = Less Important

10 = Most Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. Are there any other rights that are important to you and are not mentioned above?