Shaping a culture: Implications for leaders

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* 1. Which of the following terms may be referenced when trying to capture the shared themes and language of culture?

Beliefs

Foundation

Perspective

All of the above

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* 2. Organizational values define what is important, shape the principles of behavior, guide leaders in making decisions and represent the ________ ideals.

Foundational

Organizational

Employer

Employee

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* 3. True or False: Mayo Clinic’s values lead with a primary value, “The needs of the patient come first,” which is supported by eight additional values, condensed to “RICH TIES”: respect, integrity, compassion, healing, teamwork, innovation, excellence and stewardship.

True

False

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* 4. The Model of Professionalism:

promotes attention to detail, clear communication, a questioning and receptive attitude, effective handoff and support, and the collective engendering of trust in a fair and just culture.

includes attributes of collegial, cooperative teamwork and integration; an unhurried, comprehensive examination; partnership with referring physicians; access to the most advanced diagnostic and therapeutic technology; an academic, scholarly environment supporting research and education in a physician-led environment.

to cure, connect and transform healthcare is a framework for a deep understanding of how investing in people and process improvement lead to outcomes of the highest-value care and mission advancing financial performance. It recognizes that technology will create new opportunities but will not replace the human touch.

none of the above

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* 5. A commitment to _________________________ (DEI) plays a role in shaping Mayo Clinic culture.

disparity, equity and incorporation

diversity, equality and inclusion

diversity, equity and inclusion

none of the above

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* 6. True or False: Understanding culture enables one to work synergistically, rather than in conflict, and has implications for leadership.

True

False