Revenue Cycle Management Question Title * 1. Please select the top five choices that apply to your respective vendor performance and relationships: ACO development & Value-Based-Payment Reform Analytics and Business Decision Support Seamless EHR Integration, Population Health Initiatives Demonstrated cost savings & ROI for IDNs & CINs Improved charge/reimbursement execution & coding Continuous productivity improvements Innovation in reimbursement capabilities Clinician (physician and nursing) satisfaction Ongoing flexibility to adapt Customization, disparate financial systems issues resolved Vendor Responsiveness to users OK Question Title * 2. Please select the top six choices on RCM Software that produced the fastest post-implementation results: Productivity & Re-balanced Workflows EHR Charge Sweeps & Reconciliation Accurate and Actionable Daily Reports Payment Resolution Filing Insurance Claims (Primary & Secondary) Resolve Rejections Post Payments Perform Collections Follow up on Appeals and Denials Perform Audits A/R & Charge Logs Review payer denials and rejections Improve Coding and Compliance OK Question Title * 3. Please select the top six choices on RCM Outsourcing that produced the fastest post-implementation results: Productivity & Re-balanced Workflows EHR Charge Sweeps & Reconciliation Accurate and Actionable Daily Reports Payment Resolution Filing Insurance Claims (Primary & Secondary) Resolve Rejections Post Payments Perform Collections Follow up on Appeals and Denials Perform Audits A/R & Charge Logs Review payer denials and rejections Improve Coding and Compliance OK Question Title * 4. Which Best Describes your RCM System Status after 6 months? Still in New User Survival Mode Cannot customize due to staffing issues/turnover Will not maximize RCM software (ever) Cannot integrate network practice technologies Limited data building and underutilized features Mastered basic and intermediate tasks so that return on investment is being realized Capabilities and expertise of system and staff have made tangible financial impacts OK Question Title * 5. Which Best Describes your RCM System Status after 18 months? Still in New User Survival Mode Cannot customize due to staffing issues/turnover Will not maximize RCM software (ever) Cannot integrate network practice technologies Limited data building and underutilized features Mastered basic and intermediate tasks so that return on investment is being realized Capabilities and expertise of system and staff have made tangible financial impacts OK Question Title * 6. Over the next 24 months, indicate which is your organization’s strategic position on RCM: Upgrade RCM Software Solution only End-to-end and/or Bolt-on solutions Upgrade RCM/EHR Collectively Outsource RCM (Full Enterprise) Part RCM Software Upgrades/Replacements Seamless RCM/Clinical Information System Prefer One Vendor for RCM/CIS-HIS Solution Other (please specify) OK Question Title * 7. Does your organization anticipate declining-to-negative profitability in 2019 due to: Diminishing reimbursements? Unrecovered collections? Underutilized or inefficient billing and records technology? None of the Above OK Question Title * 8. Do you fear that the ramifications of your outdated and/or auto-piloted revenue cycle management systems, particularly those not integrated to other systems, will force the hospital to outsource the entire business office function, end-to-end, or purchase a new “next generation” RCM solution by year end 2019? Yes No OK Question Title * 9. When integrating recently acquired (independent) physician practices; do you find the RCM systems in those medical offices obsolete or dysfunction for current patient financial processes with the hospital? Yes No OK Question Title * 10. Do you consider end-to-end RCM outsourcing to be the best solution until after value-based payment models are better established and coding challenges are worked through? Yes No OK Question Title * 11. Does your organization plan to be outsourcing at least two revenue cycle management functions by year end 2018? Yes No OK Question Title * 12. Will your organization continue supplementing their existing RCM software with outsourcing services through at least Q3 2020? Yes No OK Question Title * 13. Are you concerned that neglected RCM transformations by Q1 2020 will likely cease to operate, as insurers move to pay for quality not services from a system that thrived on sickness to one that rewards wellness and health? Yes No OK Question Title * 14. Do you expect your RCM strategy to be selected solely on your EHR/HIS vendor relationship? Yes No OK DONE
