What drives your transit agency?

This year's survey is largely about two things: #1) The impact of the COVID-19 pandemic on operations, and #2) the technology that drives you.

Depending upon how you answer these questions, you can expect that this survey will take about 20 minutes to complete. Please answer honestly, openly, and don't hold back on your opinions.

Don't forget to share our 2021 Transit Rider Survey with your riders to improve engagement and contribute to the insights transit agencies want most—feedback from their customers!
 

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