COVID-19 And It's Affect On Your Canadian Travel Agency
This survey is for anyone who owns a travel agency in Canada, inclusive of independent contractors who own and operate a travel agency. This survey is not for employees.
Individual data will remain protected and confidential and only the statistical summary will be shared to support advocacy of our travel agency community. If you share your email address below, we will share the results of this survey to you.
Please try to submit your answers no later than March 15, 2021.
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1.
What is the category of your travel agency?
(Required.)
Store-front with own IATA/TIDS
Store-front under a host agency
Home-based with own IATA/TIDS
Home-based under a host agency
Online Travel Agency with own IATA/TIDS
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2.
Have you had to permanently close your travel agency because of Covid-19?
(Required.)
Yes
No
On the verge
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3.
Have you had to close your store-front since the onset of the pandemic (but are still working from home or from a lower-cost office space)?
(Required.)
Yes
No
N/A - Didn't have a storefront
Will consider closing the store-front in 2021
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4.
Detail your COVID-19 government support situation since the start of the pandemic
(Required.)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CEBA (Canada Emergency Business Account) Interest Free Loan
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
HASCAP (Highly Affected Sectors Credit Availability Program) Low Interest Loan
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CERS (Canada Emergency Rent Subsidy)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CEWS (Canada Emergency Wage Subsidy)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
BCAP (Business Credit Availability Program)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
RRRF (Regional Relief and Recovery Funds)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
BEP (Black Entrepreneurship Program) Loans up to $250,000
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Support for Indigenous businesses - Short-term, Interest-Free Loans
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Large Employer Emergency Financing Facility
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CRB (Canada Recovery Benefit) Income Support
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CRSB (Canada Recovery Sickness Benefit)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
CRCB (Canada Recovery Caregiving Benefit)
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Home office expenses for employees
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Wage Earner Protection Program - If your employer went bankrupt
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Small Business Grant at a Provincial Level
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Small Business Grant at a Municipal Level
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Small Business Loan at a Provincial Level
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Small Business Loan at a Municipal Level
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
Other Support
Do not qualify
Declined
Do qualify but haven't applied
Received partial compensation
Received in full or is up-to-date
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5.
How many salaried employees did you have before the pandemic in January 2020 (including part-time)?
(Required.)
1-3
4-6
7-9
10+
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6.
What is the rate of loss of employment with your agency (# of employees lost divide # of January 2020 employees) x 100. (eg. You had 4 employees and now only have 1. This is 3 divide by 4 = 75% loss)
(Required.)
Not applicable as we gained employees
0 - We have retained the same number of employees
1 - 25% loss of employees
26 - 50% loss of employees
51 - 75% loss of employees
76% - 100 loss of employees
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7.
How many IC (independent contractors) do you have?
(Required.)
None
1-4
5-9
10-14
15-19
20+
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8.
What has been the revenue impact on your travel agency (comparison between 2019 and 2020 revenue)?
(Required.)
We had higher revenue
0 - 25% loss of revenue
26 - 50% loss of revenue
51 - 75% loss of revenue
76% - 100% loss of revenue
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9.
How has the latest travel restrictions impacted your business? (Comparison of January 2020 new bookings and January 2021 new bookings)
(Required.)
We had higher bookings
New bookings declined 0 - 25%
New bookings declined 26 - 50%
New bookings declined 51 - 75%
New bookings declined 75 - 100%
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10.
Have you had commission recalls due to cancellation or charge-backs and if so, how much so far?
(Required.)
No
Yes - under $500 total
Yes - $500 - $999 recalled in total
Yes - $1000 - $2000 recalled in total
Yes - $2000 - $5000 recalled in total
Yes - over $5000 recalled in total
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11.
If refunds are mandated by law on cancelled COVID-19 files, how much commission do you stand to be recalled?
(Required.)
None. I haven't been paid any commission on these files
$0 - $4999
$5000 - $9,999
$10,000 - $19,999
$20,000 - $49,999
$50,000 - $99,999
$100,000 - $249,999
$250,000+
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12.
What are your total budgeted expenses for 2021?
(Required.)
under $10,000
$10,000 - $24,999
$25,000 - $49,999
$50,000 - $74,999
$75,000 - $99,999
$100k - $200k
$200k - $300k
over $300k
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13.
What is the financial viability of your travel agency with the existing gov't support?
(Required.)
We will be profitable this year
We will be break-even this year
We will sustain recoverable losses
We will sustain unrecoverable losses and will probably have to close
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14.
Does your agency require (further) aid and if so, how much would be the ideal amount to keep your business open and operating through to the end of 2021?
(Required.)
0 - $10,000
$10,000 - $25,000
$25,000 - $50,000
$50,000 - $75,000
$75,000 - $100,000
$10,000+
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15.
What is the urgency of your situation?
(Required.)
The existing support is working. We don't need further support in 2021
We need further support by Q2 or we risk going out of business this year
We need further support by Q3 or we risk going out of business this year
16.
Any other comments/feedback?
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17.
Your name
(Required.)
*
18.
Your agency
(Required.)
*
19.
Your city
(Required.)
20.
Your email