In our ongoing efforts to understand the motivations, actions, impact and outcomes associated with a focus on patient experience, we seek to gather your thoughts on the value and benefits people engaged in and with healthcare systems see in focusing on patient experience. We also hope to identify proven practices being implemented to address it. We also look for your thoughts on the value The Beryl Institute contributes in support of the patient experience movement.
For context of this exploration we use the definition of patient experience provided by The Beryl Institute community - the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
In framing the concept of patient experience, we see it as an all encompassing concept guided by the perspective of the healthcare consumer/patient/customer/client and therefore inclusive of all aspects of healthcare engagement including quality, safety, service, cost and outcomes that influence broader healthcare decisions.
The survey should take about 5 minutes to complete. It includes 3-5 open comment questions for you to answer so you can fully provide your thoughts. Thank you in advance for your contribution to this effort.