VA CCN Medical Documentation Return

Provider Survey

Please take a couple of minutes to complete this quick, 3-question survey. Your responses are anonymous and will inform both VA and TriWest about opportunities for improvement.

Question Title

* 1. What is the primary method your office uses to send patients’ medical documentation back to the VA Medical Center (VAMC) upon completion of an episode of care for a Veteran?

VA’s HealthShare Referral Manager (HSRM)

VA’s Veterans Health Information Exchange (VHIE)

Fax

Secure Email

U.S. Mail

Other (please specify)

Question Title

* 2. What is your greatest challenge in sending Veterans’ medical records and documentation to the VAMC?

It is unclear where to send each Veteran’s information based on the referral

VA’s HSRM and/or VHIE online systems are difficult to utilize for this purpose

Information is sent to the VAMC, but is “lost” or requested again

Other (please specify)

Question Title

* 3. What would you suggest would make it easier for your office to send Veteran patients’ medical records and documentation to the referring VAMC?

VAMC Points of Contact

Direct Interface Systems

HIE

HISP

Other (please specify)