Lender Market Survey Auto Finance News is conducting a brief survey focused on the lender market. Your responses to the questions below will provide valuable insights into the industry. If you choose to provide your contact information at the end of the survey, we can share the results with you once the data is collected. Thank you for participating! Question Title * 1. How would you categorize your organization? Bank Credit Union Captive Finance Company Independent Finance Company Question Title * 2. What is your seniority level? President/C-Level VP/SVP/EVP Director/Department Head Manager Associate/Entry-level Question Title * 3. At what stage would you say your organization is in it's digital transformation journey? Just beginning Midway through implementation Advanced stages Fully digitally transformed Not started Question Title * 4. What is the most significant change you've observed in customer needs over the past 2 years? Demand for more flexible financing options Increased interest in EVs Greater need for digital services Demand for more comprehensive fleet management solutions Other (please specify) Question Title * 5. Which of the following digital features are customers most frequently requesting? (Select all that apply) Enhanced digital transparency in financing process Consolidated digital platform for all services Mobile app for account management Integration with fleet management software Other (please specify) Question Title * 6. What is your organization's primary focus for improvement in the next 12 months? Enhancing digital capabilities Expanding EV financing options Developing new revenue streams Improving customer experience Managing financial risks Other (please specify) Question Title * 7. What new revenue streams or business models is your organization currently pursuing, planning to pursue, or has recently implemented? (Select all that apply) Wholesale financing Vehicle subscription services Usage-based or pay-per-use models Advanced insurance products (e.g., gap insurance, usage-based insurance) Fleet management services Mobility-as-a-Service (MaaS) solutions Data monetization Automated, AI-driven financial services Green financing products for eco-friendly vehicles On-demand shuttle or ride-pooling services Other (please specify) None of the above Question Title * 8. How do you expect the shift towards EVs to impact your business in the next 5 years? Significantly positive impact Moderately positive impact No impact Moderately negative impact Significantly negative impact Question Title * 9. How would you rate your organization's current exposure to residual value risk for EVs? Very low Low Moderate High Very high Question Title * 10. Which strategies is your organization employing to manage residual value risk for EVs? (Select all that apply) More conservative residual value forecasting Increased focus on battery health monitoring Partnerships with battery recycling companies Developing secondary market for used EVs Other (please specify) None of the above Question Title * 11. What do you see as the biggest challenge facing OEM captive finance companies in the next 3-5 years? Question Title * 12. Can you share a recent success story or innovation from your organization that you're particularly proud of? Question Title * 13. How involved are you in strategic decision-making processes related to the topics covered in this survey? Primary decision-maker Part of decision-making team Provide input to decision-makers Indirectly involved Not involved Next