Student Ombud Service Satisfaction Feedback

You have received this survey because you recently contacted the Student Ombud Office. In order to improve our service I would sincerely value your feedback. The survey is strictly confidential. You can choose to provide your name or not. Thank you for taking the time to respond. Regards Franco (Student Ombud)

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* 1. The Student Ombud Office tries to respond to your enquiry within 24 hours.  How would you rate the response time from the Office with regards to your communications?

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* 2. How clear was the Student Ombud's explanation of their role and possible options available to you?

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* 3. Whether you agreed or not with the outcome, how clear was the Student Ombud's assessment of your matter?

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* 4. Overall, how would you rate the quality of your customer service experience with the Student Ombud?

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* 5. How likely is it that you would recommend the Student Ombud service to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 6. Do you have any other comments you would like to make about your experience with the Student Ombud Office?

T