SurveyMonkey Powered Online Survey

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1. What made you choose Glen Ivy Hot Springs?

Advertising

Magazine article, newspaper, radio, or television

Website search

Returning guest

Recommended by a friend

Other (please specify)

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2. How did you make your reservation?

Phone

Online

In person

Other (please specify)

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3. Please check the appropriate rating:

	Excellent	Good	Average	Poor	N/A
Reservation process	Reservation process Excellent	Reservation process Good	Reservation process Average	Reservation process Poor	Reservation process N/A
Guest reception/front desk experience	Guest reception/front desk experience Excellent	Guest reception/front desk experience Good	Guest reception/front desk experience Average	Guest reception/front desk experience Poor	Guest reception/front desk experience N/A
Retail Selection	Retail Selection Excellent	Retail Selection Good	Retail Selection Average	Retail Selection Poor	Retail Selection N/A
Massage experience	Massage experience Excellent	Massage experience Good	Massage experience Average	Massage experience Poor	Massage experience N/A
Salon service experience	Salon service experience Excellent	Salon service experience Good	Salon service experience Average	Salon service experience Poor	Salon service experience N/A
Classes and activities	Classes and activities Excellent	Classes and activities Good	Classes and activities Average	Classes and activities Poor	Classes and activities N/A
Dining at GOCO Cafe	Dining at GOCO Cafe Excellent	Dining at GOCO Cafe Good	Dining at GOCO Cafe Average	Dining at GOCO Cafe Poor	Dining at GOCO Cafe N/A
Dining at Ivy Kitchen	Dining at Ivy Kitchen Excellent	Dining at Ivy Kitchen Good	Dining at Ivy Kitchen Average	Dining at Ivy Kitchen Poor	Dining at Ivy Kitchen N/A
Poolside service	Poolside service Excellent	Poolside service Good	Poolside service Average	Poolside service Poor	Poolside service N/A
Grotto treatment	Grotto treatment Excellent	Grotto treatment Good	Grotto treatment Average	Grotto treatment Poor	Grotto treatment N/A
Pools	Pools Excellent	Pools Good	Pools Average	Pools Poor	Pools N/A
Club Mud	Club Mud Excellent	Club Mud Good	Club Mud Average	Club Mud Poor	Club Mud N/A
Cleanliness of facility	Cleanliness of facility Excellent	Cleanliness of facility Good	Cleanliness of facility Average	Cleanliness of facility Poor	Cleanliness of facility N/A
Overall landscape and facilities	Overall landscape and facilities Excellent	Overall landscape and facilities Good	Overall landscape and facilities Average	Overall landscape and facilities Poor	Overall landscape and facilities N/A
Courteous, warm, welcoming staff	Courteous, warm, welcoming staff Excellent	Courteous, warm, welcoming staff Good	Courteous, warm, welcoming staff Average	Courteous, warm, welcoming staff Poor	Courteous, warm, welcoming staff N/A
Helpful and knowledgeable staff	Helpful and knowledgeable staff Excellent	Helpful and knowledgeable staff Good	Helpful and knowledgeable staff Average	Helpful and knowledgeable staff Poor	Helpful and knowledgeable staff N/A
Overall impression of Glen Ivy	Overall impression of Glen Ivy Excellent	Overall impression of Glen Ivy Good	Overall impression of Glen Ivy Average	Overall impression of Glen Ivy Poor	Overall impression of Glen Ivy N/A

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4. Would you like to mention any of our staff that provided you with outstanding service?

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5. What could we have done during your visit that would have improved your experience?

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6. How would you describe the selection of product in the Spa Lifestyle store?

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7. What products or lines would you like to see offered in our retail outlets?

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8. If you did not shop in the Spa Lifestyle store, why not?

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9. Would you recommend Glen Ivy to a friend/relative?

Of course!

Maybe

Probably not.

If not, please tell us why:

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10. We are drawing monthly responses from our guest service to win a $200 gift card. Please provide us your email address and your receipt folio number so we may enter your name into the drawing. Thank you for your time and consideration in completing our guest survey.

Name

Email Address

Folio Number

Thank you for taking our Survey

Enjoy the rest of your day!