Exit this survey General Feedback Survey 1. Excursion and Customer Feedback Survey Question Title * 1. If you'd like us to follow up with your comments, please include your e-mail address. (To be eligible to win free tickets behind the 765, we'll need your email address.) Question Title * 2. Select all that apply. I am a current member. I am a past member who needs to renew. I am not a member. I have been a passenger on one your trips. Question Title * 3. Overall, how satisfied are you with our organization or your experience with us? Extremely Satisfied Satisfied Neutral Dissatisfied Question Title * 4. Please use the space below to elaborate on your ratings and include suggestions. Question Title * 5. Which of our events or excursions have you attended in the past four years? Age of Steam Roundhouse Tour (Sugarcreek, Ohio) Detroit Arrow (Detroit, MI to Fort Wayne) Erie Limited (Buffalo, NY to Corning) Horseshoe Curve Special (Lewistown, PA to Altoona) Lehigh Gorge Special (Bethlehem, PA to Pittston) None of these. Open House (Fort Wayne, IN) Santa Train (Fort Wayne, IN) Steam in the Valley / Cuyahoga Valley Scenic Railroad (Akron, Ohio) The Phoebe Snow (Scranton, PA to Delaware Water Gap) The Varsity (Glen of North Glenview, IL to Janesville, WS) Wabash Cannonball (Fort Wayne to Lafayette, IN) Other (please specify) Question Title * 6. How would you rate your experience at these events? Other (please specify) Question Title * 7. What changes would we have to make for you to give it an even higher rating? Question Title * 8. In order of preference, how do you like to stay informed of our events and operations? 1 2 3 US Mail / Printed Media (Mailings, Newsletters) 1 2 3 Social Media (Facebook, Twitter) 1 2 3 E-Mail Newsletter (Mailing list) Question Title * 9. Rank the following in order of importance on an excursion. 1 2 3 4 5 6 7 Boxed lunch. 1 2 3 4 5 6 7 Destination and layover. 1 2 3 4 5 6 7 First class and dome car options. 1 2 3 4 5 6 7 On-board entertainment. 1 2 3 4 5 6 7 Open vestibules. 1 2 3 4 5 6 7 Opportunities to see and hear the locomotive. 1 2 3 4 5 6 7 Ticket price. Question Title * 10. If you were a paying passenger, where would you like to see an excursion originate? Altoona, Pennsylvania area Bellevue, Ohio area Buffalo, New York area Chicago, Illinois area Columbus, Ohio area Detroit, Michigan area Fort Wayne, Indiana area Harrisburg, Pennsylvania area Jackson, Michigan area Philadelphia, Pennsylvania area Pittsburgh, Pennsylvania area Roanoke, Virginia area Rock Island, Illinois area Scranton, Pennsylvania area Spencer, North Carolina area Other (please specify) Question Title * 11. How far would you travel to ride an excursion? 400 miles or more 300 miles 200 miles 100 miles Question Title * 12. Rank the type of excursion in which you'd be most interested. 1 2 3 Day long excursion (8 hours) 1 2 3 Half day (2-4 hours) 1 2 3 Overnight (1-2 days) Question Title * 13. How much would you be willing or able to spend on tickets for an all day excursion? $120.00 or less (Coach Class) $200.00 or less (Deluxe Coach) $300.00 or less (First Class) $400.00 or less (First Class and Dome) $600.00 or less (Special Class) Question Title * 14. What is most important to you when supporting an organization like ours? 50% of survey complete. Next
