Helpline Awards 2024 - nominations

Helpline of the Year Award. The Helpline of the Year award celebrates the most outstanding helpline service, recognising excellence in providing support and guidance to those in need. This award honours a helpline that has demonstrated exceptional performance and quality of service. It will be presented to a helpline that has demonstrated commitment to best practices, dedication to service users, well-organised internal teams and processes, and a commitment to continuous improvement.

Employee of the Year Award. The Employee of the Year award recognises a staff member who has shown extraordinary dedication, professionalism, and compassion, significantly contributing to the success of their helpline service. The recipient will have consistently exceeded expectations and made a substantial difference to both their colleagues and service users.

Volunteer of the Year Award. The Volunteer of the Year award honours a volunteer who has made an exceptional contribution to a helpline service. This award recognises the invaluable role of volunteers who dedicate their time and energy to supporting others. The recipient will have demonstrated remarkable commitment, compassion, and effectiveness in their volunteer role, significantly enhancing the service’s ability to support those in need.

Lifetime Service Award. The Lifetime Service Award recognises an individual who has devoted a significant part of their career to the helpline sector, making a lasting impact over many years. This prestigious award honours a career marked by dedication, compassion, and a sustained commitment to supporting others.

Staff Wellbeing Award. The Staff Wellbeing Award recognises a helpline service that prioritises the wellbeing and mental health of its staff. This award highlights the importance of a supportive and nurturing work environment, acknowledging a service that has implemented effective wellbeing initiatives and created a positive workplace culture. The winning service will have demonstrated a genuine commitment to the health and happiness of its employees.

Innovation and Sustainability Award. The Innovation and Sustainability Award celebrates a helpline service that has demonstrated exceptional innovation and a commitment to sustainability. This award recognises creative and forward-thinking approaches to service delivery, as well as initiatives that ensure the long-term viability of the helpline, including technical or organisation-led initiatives. The winning service will have successfully integrated innovative practices and sustainable solutions into their operations.