Exit COVID-19 Business Wellness Check 2021 Question Title * 1. What type of business are you? Food service (eg restaurant/coffee shop) Food retail (eg grocery store, bakery, convenience store, bulk foods) Professional service (eg design firm, law firm, medical/dental office, insurance broker) General service (eg salon, day spa, fitness centre) General retail (eg clothing, home furniture, hardware) Automotive/mechanical Other (please specify) Question Title * 2. What is the name of your business? Question Title * 3. Did you receive any financial assistance? CEWS CEBA CECRA CERS Provincial programs Municipal programs Other (please specify) Question Title * 4. In what ways has RWBID been successful in supporting your business? Question Title * 5. In what ways do you wish RWBID would have supported you but did not? Question Title * 6. How can RWBID best support your business through the pandemic and following recovery? Help understanding and navigating government support programs Advocating to government for more financial support (either municipal, provincial, or federal) Advocating for rent assistance Help understanding public health and safety protocols and practices Public realm beautification Promotion/marketing Navigating patio programs/businesses Access to reduced-cost PPE Networking opportunities Other (please specify) Question Title * 7. How many employees did your business employ before COVID-19? Question Title * 8. How many employees does your business employ currently? Question Title * 9. Were these changes due to the impact of the pandemic? Yes No Question Title * 10. Do you own or rent the space in which you operate your business? Own Rent Question Title * 11. For how long has your business existed? 1 year or less 2-5 years 6-10 years More than 10 years Question Title * 12. How would you characterize your business pre-pandemic? Business was boomin’ Business was going okay We were struggling to make major bill payments such as rent We were thinking of closing for financial reasons We were thinking of closing for other reasons We had been open for less than six months We were planning to expand (in this location or another) We were planning to relocate the business outside the district Other (please specify) Question Title * 13. How would you characterize business now? Business is boomin’ Business is going okay We are struggling to make major bill payments such as rent We are thinking of closing for financial reasons We are thinking of closing for other reasons We have been open for less than six months We are planning to expand (in this location or another) We are planning to relocate the business outside the district Other (please specify) Question Title * 14. What were the main challenges your business faced pre-pandemic? Question Title * 15. What are the main challenges your business faces now? Question Title * 16. Is your business currently still open? Yes No Specify whether you are fully open, operating with adjusted hours/location (eg working from home), temporarily closed, or permanently closed Question Title * 17. How many employees did your business lay off during the provincially-mandated shutdown in the spring of 2020? Question Title * 18. How many employees have returned? Question Title * 19. Approximately by how much have your gross sales changed since the start of the pandemic? Increased over 100% Increased 75-100% Increased 50-75% Increased 25-50% Increased 5-25% Approximately no change Decreased 5-25% Decreased 25-50% Decreased 50-75% Decreased 75-100% Question Title * 20. What business practices have you adopted since the start of the pandemic? Select all that apply. Curb-side pick up In-store pick up Installed pick up window New product or service offering Created an online store Using a delivery app or service Cashless transactions Reduced hours Other (please specify) Question Title * 21. Will any of these remain permanent? Select all that apply. Curb-side pick up In-store pick up Installed pick up window New product or service offering Created an online store Using a delivery app or service Cashless transactions Reduced hours Other (please specify) Question Title * 22. Going forward, what are your biggest concerns regarding COVID-19 and its impact on your business? Select all that apply. Low revenues/sales Maintaining safe physical distance and safety measures to protect staff and customers Not having enough staff Cost and access to PPE for your business General stress Paying bills and business expenses Property taxes Other (please specify) Question Title * 23. Is your business prepared to continue operating under similar conditions for the next 12 months? Yes No Question Title * 24. How likely is your business to survive the next 12 months assuming operating under similar conditions to the past year? Very likely Likely Somewhat likely Toss up Somewhat unlikely Unlikely Very unlikely Uncertain Question Title * 25. How long will it take your business to recover from this pandemic? 1 - 6 months 6 - 12 months More than a year Business may not fully recover Uncertain Question Title * 26. What would be most helpful for your business to survive the pandemic? Question Title * 27. What has this pandemic been like as a business owner? Question Title * 28. What do you expect to happen in the coming months? Question Title * 29. Have you filled out our previous survey and received a welcome back package? Yes No Question Title * 30. Provide any additional or further comments below Done