Exit this survey Service Strategy Session 1. Having a brief outline of your business will save time on our call and help me to prepare. Question Title * 1. Your contact details Your Name Your Role Skype Name (if applicable) Landline phone number Your email address Your website address Question Title * 2. What best describes your category of business? Hospitality and Tourism Leisure, Health and Fitness Business Service or Professional Service Consumer Retail or Service Other (please specify) Question Title * 3. Please describe your business What is the nature of your business? How long have you been in this business? What you do provide or sell? Who is your primary target market? What is the reason people come to you rather than a competitor? Question Title * 4. Your team How many in your team How many are customer facing Do you rely on third parties for any part of the customer journey (e.g. outsourced security, telephone answering, courier/delivery company)? On a scale of 1-10 (10 being high) how engaged are your team in the business? On a scale of 1-10 (10 being high) how much importance do they place on customer service? Question Title * 5. Please describe what you already do towards supporting your team in delivering a memorable customer experience What training, coaching or support have your team received in the last 12 months? What do you do to gather feedback from your team? What do you do to gather &/or share customer feedback? Question Title * 6. What are your biggest service challenges? Challenge 1 Challenge 2 Challenge 3 Question Title * 7. What would you like to achieve from our Strategy Session? Question Title * 8. What's your biggest business goal for the coming 12 months? Question Title * 9. On a scale of 1-10 how committed are you to achieving this goal? (1 being low and 10 being high) 1 2 3 4 5 6 7 8 9 10 Thank you for completing the questionnaire. I look forward to speaking to you soon.Best wishesCaroline Done