Testing & Certification Stakeholder Survey

The U.S. Payments Forum’s Testing & Certification Working Committee is seeking feedback from all payments stakeholders familiar with Level 3 (L3) testing and certification. Level 3 testing aims to validate the integration of an EMV^® payment terminal with its acceptance infrastructure to ensure the interoperability of an end-to-end EMV transaction. All the major payment networks have now adopted the EMV framework for L3 testing and certification with the intent to streamline and simplify it and your feedback will be instrumental in helping us understand the impact this change has had on your L3 testing and certification activities. Please note that this is an anonymous survey.

The intent of the Forum’s Testing & Certification Working Committee is to provide insight and guidance regarding L3 testing and certification and the residual tasks required. This committee provides insightful white papers and webinars to help level set and streamline testing and certification challenges, including the following:

Survey Questions:

Question Title

* 1. Please identify your industry provider type:

Acquirer

Independent Software Vendor (ISV)

Test Tool Vendor

Third Party Certification Provider

Merchant

Gateway

Hardware Provider

PFAC/PSP

Other (please describe)

Question Title

* 2. Since the adoption of the EMV^® framework for L3 testing and certification, have you seen any improvements with L3 testing and certification overall?

Definite improvements

Some improvements

No improvements

Question Title

* 3. How many L3 testing and certifications within the last year have you/your company worked on?

1-10

11-25

26-50

51+

Question Title

* 4. From the intake form to L3 testing and certification completion, what would be an average elapsed time (measured in months) start to finish for a single certification?

a. Contact only

Less than 1 month

1-3 months

3-6 months

6-9 months

12+ months; please provide additional details below.

n/a

Question Title

* b. Contactless only

Less than 1 month

1-3 months

3-6 months

6-9 months

12+ months; please provide additional details below.

n/a

Question Title

* c. Dual interface (contact and contactless)

Less than 1 month

1-3 months

3-6 months

6-9 months

12+ months; please provide additional details below.

n/a

Question Title

* 5. Based on your experience, what have been the biggest benefits of the industry adopting the EMV framework for L3 testing and certification? (select all that apply)

Reduced time for L3 testing and certification

Reduced costs for L3 testing and certification

Streamlined procedures

A common approach across all the major brands

Less confusion

Easier use of test tools

None

Other (please specify)

Question Title

* Please provide any additional comments (optional)

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* 6. Based upon your experience, which of the following continues to be a challenge with L3 testing and certification? (select all that apply)

Test case clarity

Test environment challenges

Intake process confusion/challenges

Lack of experience/knowledge with EMV

Internal constraints (e.g. prioritization, budget, etc.)

External constraints (e.g. third party availability)

Waivers

Processor challenges

None

Other (please specify)

Question Title

* 1. Please identify your industry provider type:

Question Title

* 2. Since the adoption of the EMV® framework for L3 testing and certification, have you seen any improvements with L3 testing and certification overall?

Question Title

* 3. How many L3 testing and certifications within the last year have you/your company worked on?

Question Title

* 4. From the intake form to L3 testing and certification completion, what would be an average elapsed time (measured in months) start to finish for a single certification?a. Contact only

Question Title

* b. Contactless only

Question Title

* c. Dual interface (contact and contactless)

Question Title

* 5. Based on your experience, what have been the biggest benefits of the industry adopting the EMV framework for L3 testing and certification? (select all that apply)

Question Title

* Please provide any additional comments (optional)

Question Title

* 6. Based upon your experience, which of the following continues to be a challenge with L3 testing and certification? (select all that apply)

Question Title

* Please provide any additional comments (optional)

Question Title

* 7. In your own words, what is your biggest challenge that could be improved in L3 testing and certification?

* 2. Since the adoption of the EMV^® framework for L3 testing and certification, have you seen any improvements with L3 testing and certification overall?

* 4. From the intake form to L3 testing and certification completion, what would be an average elapsed time (measured in months) start to finish for a single certification?

a. Contact only