Upper Arlington Fire Division Community Survey

The City of Upper Arlington Fire Division (UAFD) is in the process of developing a strategic plan to guide its efforts on the community’s behalf for the next three-to-five years. AP Triton, LLC, a private public safety consulting company, has been contracted to facilitate the process. Because the division’s focus is the resident and business community it serves, your participation in the process will be invaluable to the plan’s success.

In order to assist us, please complete the following survey, which consists of the following components:

Service priorities: Of the services provided by the Fire Division, which are more or less important to you?
Planning priorities: Of the planning elements used by the Fire Division, which are more or less important to you?
Expectations: What do you expect of the Upper Arlington Fire Division? This would include such things as level of service, types of services, communication methods, first responder qualities, etc.
Positives: What do you think the division does particularly well?
Concerns: What concerns do you have about the division (the services it delivers, or the way in which it delivers them)?
Other thoughts: What other ideas do you have to share with the division as they begin this project?

This short survey will only take approximately 10 minutes. The survey is completely confidential. The compiled results will be published in the final report by AP Triton. This survey will be available until 5 p.m., Friday, August 23, 2024.

Please be candid in your responses. Your feedback is essential to a meaningful survey.

Thank you for participating!

Question Title

* 1. Which of the following best describes your relationship with UAFD?

Resident of the UAFD service area

Business owner/employee within the UAFD service area

Frequent visitor to the service area

Public safety services partner

Other (please specify)

Question Title

* 2. Please rate the following services provided by UAFD using a scale of critical priority, important priority, or a low priority. If you would like to see a service added, please list it in the comment field.

	Critical Priority	Important Priority	Low Priority
Fire Suppression: Responding to and extinguishing fires to protect lives and property.	Fire Suppression: Responding to and extinguishing fires to protect lives and property. Critical Priority	Fire Suppression: Responding to and extinguishing fires to protect lives and property. Important Priority	Fire Suppression: Responding to and extinguishing fires to protect lives and property. Low Priority
Emergency Medical Services: Providing medical care and transport in emergencies.	Emergency Medical Services: Providing medical care and transport in emergencies. Critical Priority	Emergency Medical Services: Providing medical care and transport in emergencies. Important Priority	Emergency Medical Services: Providing medical care and transport in emergencies. Low Priority
CARES (Community Paramedicine) Program: Offering in-home healthcare services and support to community members.	CARES (Community Paramedicine) Program: Offering in-home healthcare services and support to community members. Critical Priority	CARES (Community Paramedicine) Program: Offering in-home healthcare services and support to community members. Important Priority	CARES (Community Paramedicine) Program: Offering in-home healthcare services and support to community members. Low Priority
Technical Rescue: Performing specialized rescues, including water rescues, high/low angle rescues, trench rescues, building collapse rescues, and auto extrications.	Technical Rescue: Performing specialized rescues, including water rescues, high/low angle rescues, trench rescues, building collapse rescues, and auto extrications. Critical Priority	Technical Rescue: Performing specialized rescues, including water rescues, high/low angle rescues, trench rescues, building collapse rescues, and auto extrications. Important Priority	Technical Rescue: Performing specialized rescues, including water rescues, high/low angle rescues, trench rescues, building collapse rescues, and auto extrications. Low Priority
Hazardous Materials Response: Handling and mitigating dangerous substances and chemical spills.	Hazardous Materials Response: Handling and mitigating dangerous substances and chemical spills. Critical Priority	Hazardous Materials Response: Handling and mitigating dangerous substances and chemical spills. Important Priority	Hazardous Materials Response: Handling and mitigating dangerous substances and chemical spills. Low Priority
New Construction Plans Review, Permitting, and Site Inspections: Reviewing and approving construction plans, issuing permits, and conducting site inspections for safety compliance.	New Construction Plans Review, Permitting, and Site Inspections: Reviewing and approving construction plans, issuing permits, and conducting site inspections for safety compliance. Critical Priority	New Construction Plans Review, Permitting, and Site Inspections: Reviewing and approving construction plans, issuing permits, and conducting site inspections for safety compliance. Important Priority	New Construction Plans Review, Permitting, and Site Inspections: Reviewing and approving construction plans, issuing permits, and conducting site inspections for safety compliance. Low Priority
Fire Inspections/Fire Safety Inspections: Inspecting buildings and facilities to ensure they meet fire safety standards.	Fire Inspections/Fire Safety Inspections: Inspecting buildings and facilities to ensure they meet fire safety standards. Critical Priority	Fire Inspections/Fire Safety Inspections: Inspecting buildings and facilities to ensure they meet fire safety standards. Important Priority	Fire Inspections/Fire Safety Inspections: Inspecting buildings and facilities to ensure they meet fire safety standards. Low Priority
Community Risk Reduction Services: Implementing strategies to reduce risks and prevent emergencies in the community.	Community Risk Reduction Services: Implementing strategies to reduce risks and prevent emergencies in the community. Critical Priority	Community Risk Reduction Services: Implementing strategies to reduce risks and prevent emergencies in the community. Important Priority	Community Risk Reduction Services: Implementing strategies to reduce risks and prevent emergencies in the community. Low Priority
Public Education: Educating the public on fire safety and emergency preparedness.	Public Education: Educating the public on fire safety and emergency preparedness. Critical Priority	Public Education: Educating the public on fire safety and emergency preparedness. Important Priority	Public Education: Educating the public on fire safety and emergency preparedness. Low Priority
Emergency Management: Coordinating responses to large-scale emergencies and disasters.	Emergency Management: Coordinating responses to large-scale emergencies and disasters. Critical Priority	Emergency Management: Coordinating responses to large-scale emergencies and disasters. Important Priority	Emergency Management: Coordinating responses to large-scale emergencies and disasters. Low Priority
Community Events: Participating in and supporting local events to promote safety and community engagement.	Community Events: Participating in and supporting local events to promote safety and community engagement. Critical Priority	Community Events: Participating in and supporting local events to promote safety and community engagement. Important Priority	Community Events: Participating in and supporting local events to promote safety and community engagement. Low Priority
Public Outreach: Engaging with the community to raise awareness and provide information on safety and services.	Public Outreach: Engaging with the community to raise awareness and provide information on safety and services. Critical Priority	Public Outreach: Engaging with the community to raise awareness and provide information on safety and services. Important Priority	Public Outreach: Engaging with the community to raise awareness and provide information on safety and services. Low Priority

Other services to add:

Question Title

* 3. Please rank the following first responder qualities in the order of importance, with 1 being the most important.

Question Title

* 4. If you would like to see a first responder quality added, please list it in the comment field.

Question Title

* 5. What methods would you prefer that the fire division utilize to deliver emergency preparedness, fire safety, and educational information to you? (Select all that apply.)

Facebook

Twitter

Instagram

YouTube

NextDoor

Division Website

Text Message

Newsletters/Mailers

Newspaper

Public (in-person) meetings (i.e., educational and/or training sessions)

Other (please specify)

Question Title

* 6. Please compare each of the following elements to the others and rank the following planning considerations in the order of importance, with 1 being the most important.

Question Title

* 7. Have you received any services from the fire division?

YES

Additional comments on services received:

Question Title

* 8. If you responded YES to the previous question, were you satisfied with the service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Please use the following information to inform the next questions. National Fire Protection Association (NFPA) 1710 Benchmarks Response Standards:

Call Processing Time: 64 seconds 95% of the time or 106 seconds 99% of the time
Turnout Time for Fire Incidents: ≤ 80 seconds
First Engine Arrival on Scene (Fire): ≤ 240 seconds (four minutes)
Turnout Time for EMS Incidents: ≤ 60 seconds
First Responder Arrival with AED or Higher Capability: ≤ 240 seconds (four minutes)
Advanced Life Support (ALS) Unit Arrival: ≤ 480 seconds (eight minutes)

Response Terms:

Call Processing Times: The time it takes for the 911 call to be received, processed, and dispatched.
Turnout Time: Fire department-dependent time to don gear and equipment and board the apparatus.
Travel Times: The time it takes for emergency resources to travel from their location to the incident scene.
Time of Day: The time at which the call is made, as response times can vary depending on traffic and other time-related factors.
Concurrent Incidents: Other ongoing incidents that may impact the availability and response time of emergency resources.

Question Title

* 9. How long do you think it should take for emergency resources to arrive after you call 911? Please take into consideration call processing times, travel times, time of day, concurrent incidents, etc., in your response.

4–5 minutes

5–6 minutes

6–7 minutes

7–8 minutes

Greater than 8 minutes

Other (please specify)

Question Title

* 10. Does that expectation change depending on where you are located?

YES

Why might expectations change based on location?

Question Title

* 11. What is your fire division doing well?

Question Title

* 12. Please list any concerns you have regarding your fire division.

Question Title

* 13. What types of fire and safety education programs would you like to see offered in the community?

Question Title

* 14. What are some ways the UAFD could better engage with the community?

Question Title

* 15. What are your biggest concerns about Fire/EMS safety in your area?

Question Title

* 16. What changes or developments would you like to see in the UAFD services in the next three to five years?

Question Title

* 17. We appreciate the time and effort you have invested in completing this survey. If you have any additional comments or opinions, please note them below. If you would like someone to contact you directly, please list your contact information. Thank you again!