Exit this survey IT Service Desk @ Trinity College Dublin Feedback IT Services Desk @ Trinity College Dublin Feedback Question Title * 1. Overall, how satisfied were you with the service you received from the IT Service Desk? Very Satisfied Satisfied Neutral DIssatisfied Very Dissatisfied Overall satisfaction Overall satisfaction Very Satisfied Overall satisfaction Satisfied Overall satisfaction Neutral Overall satisfaction DIssatisfied Overall satisfaction Very Dissatisfied Question Title * 2. What was the reason for your call to the IT Service Desk? You wanted some general IT advice Your computer hardware would not work You had a problem with the Trinity Network You needed some new application software You had a question about how to use a service or an application You had a problem with a software application Other (please specify) Question Title * 3. Was your issue resolved? Yes No Question Title * 4. How long did it take to resolve the issue from when you first contacted the IT Service Desk? Issue was resolved immediately Less than 4 hours More than 4 hours but within one working day Within two to three working days Within one working week More than one working week Question Title * 5. Please select your level of agreement with each statement below: Agree Not sure Disagree The IT Service Desk handled my request for help quickly and efficiently The IT Service Desk handled my request for help quickly and efficiently Agree The IT Service Desk handled my request for help quickly and efficiently Not sure The IT Service Desk handled my request for help quickly and efficiently Disagree The IT Service Desk dealt with me in a courteous & professional manner The IT Service Desk dealt with me in a courteous & professional manner Agree The IT Service Desk dealt with me in a courteous & professional manner Not sure The IT Service Desk dealt with me in a courteous & professional manner Disagree The IT Service Desk understood my issue The IT Service Desk understood my issue Agree The IT Service Desk understood my issue Not sure The IT Service Desk understood my issue Disagree Question Title * 6. If the IT Service Desk handed your call onto another team in IT Services, please indicate your level of agreement about the person who helped you resolve your issue: Agree Not sure Disagree The person in IT Services who ended up helping me was courteous and professional The person in IT Services who ended up helping me was courteous and professional Agree The person in IT Services who ended up helping me was courteous and professional Not sure The person in IT Services who ended up helping me was courteous and professional Disagree The person in IT Services who ended up helping me understood my issue The person in IT Services who ended up helping me understood my issue Agree The person in IT Services who ended up helping me understood my issue Not sure The person in IT Services who ended up helping me understood my issue Disagree Question Title * 7. in the box below please write any comments (positive or negative) or suggestions for how we could improve the IT Service Desk for you. Done