Toyota 360 Support Overview

Welcome to Toyota 360 Support feedback survey. Your feedback will help us to shape this new program. The full survey will take you about 2-5 minutes to complete. Thank you in advance for your time.

Question Title

* 1. Please rank each component on the importance to the Toyota 360 Support Program.

	Very Important	Important	Indifferent	Not Important
Free Planned Maintenance	Free Planned Maintenance Very Important	Free Planned Maintenance Important	Free Planned Maintenance Indifferent	Free Planned Maintenance Not Important
Performance Guarantee	Performance Guarantee Very Important	Performance Guarantee Important	Performance Guarantee Indifferent	Performance Guarantee Not Important
Flex Lease Vouchers	Flex Lease Vouchers Very Important	Flex Lease Vouchers Important	Flex Lease Vouchers Indifferent	Flex Lease Vouchers Not Important
Updates to Standard Warranty	Updates to Standard Warranty Very Important	Updates to Standard Warranty Important	Updates to Standard Warranty Indifferent	Updates to Standard Warranty Not Important
Improved Toyota Certified Used Program	Improved Toyota Certified Used Program Very Important	Improved Toyota Certified Used Program Important	Improved Toyota Certified Used Program Indifferent	Improved Toyota Certified Used Program Not Important
Rental Guarantees	Rental Guarantees Very Important	Rental Guarantees Important	Rental Guarantees Indifferent	Rental Guarantees Not Important
2 Year Parts Warranty	2 Year Parts Warranty Very Important	2 Year Parts Warranty Important	2 Year Parts Warranty Indifferent	2 Year Parts Warranty Not Important
Guaranteed Response Time	Guaranteed Response Time Very Important	Guaranteed Response Time Important	Guaranteed Response Time Indifferent	Guaranteed Response Time Not Important

If you selected 'not important' please tell us why you feel that way.

Question Title

* 2. Please rank the program components of Toyota 360 Support Phase 1 in order of impact to your business.

Free Planned Maintenance

Performance Guarantee

Flex Lease Vouchers

Updates to Standard Warranties

Improved Toyota Certified Used Program

Rental Guarantee

2-year Parts Warranty (including labor)

Guaranteed Response Time

Question Title

* 3. If all of the proposed elements were included in Toyota 360 Support, how much market share would you anticipate gaining as a result?

< 1%

> 4%

Question Title

* 1. Please rank each component on the importance to the Toyota 360 Support Program.

Question Title

* 2. Please rank the program components of Toyota 360 Support Phase 1 in order of impact to your business.

Question Title

* 3. If all of the proposed elements were included in Toyota 360 Support, how much market share would you anticipate gaining as a result?

Question Title

* 4. If you would like a copy of the survey, please input your email and we will send one out to you.