Payment Technology & COVID

What payments technology has been helpful to merchants during COVID?

In the past 6 months, COVID has dramatically changed the retail space. Companies are adapting and supporting their merchants, clients, and customers' needs accordingly. This survey looks to better understand those needs and how our industry has responded to changing behaviors and was designed to get feedback from payments industry professionals working closely with merchants and those on the ground.

This survey was created by ETA’s Technology Committee to better understand what technology has been useful to the payments industry during COVID. Results will be shared in aggregated form with members upon request. This survey takes under 5 minutes to complete.

If you have any questions, please email Sarah Brown-Campello, Manager of Industry Affairs, at sbrowncampello@electran.org.

Thank you!

Question Title

* 1. Do you feel that COVID has changed the way you conducted your business?
(1 = not at all, 5 = a lot)

Other (please specify)

Question Title

* 2. Do you feel that COVID has changed the way your merchants conduct business?
(1 = not at all, 5 = a lot)

Other (please specify)

Question Title

* 3. Are your merchants asking for assistance with their payment processing due to COVID 19?

Yes

Other (please specify)

Question Title

* 4. What are the pain points your merchants need help with?
Please select all that apply.

Cutting costs

Limited face to face interaction

No web presence

Increased phone orders

Lack of mobility for payment processing (fixed POS)

Delay in accessing settled funds

No access to working capital to run business

Consumer/staff safety

Increased chargebacks

Clean spaces

Other (please specify)

Question Title

* 5. What products or services are you helping merchants implement to navigate Covid 19?
Please select all the apply.

POS/Contactless enablement

Ecommerce solution

Self-service technology (kiosk & mobile app ordering and sales)

Hosted payments page

Curbside pick up

Surcharging and cash discounting

Subscription model changes

Chargeback support

Other (please specify)

Question Title

* 6. What has been the single most requested or helpful tool to implement for your merchants?
Please select one.

Terminal extender (extender pole)

Drive through- Plastic tray

POS = contactless enablement

eCommerce solutions- Turnkey

Other (please specify)

Question Title

* 7. Is there a specific technology/system that you found has assisted merchants in dealing with COVID?

Question Title

* 8. Can you give us a specific example of what your company has done to aid your merchants during this pandemic?

Question Title

* 9. What type of Payment Technology company are you?
Select all that apply

ISO

Acquirer/Processor

Gateway

Prepaid Solutions

Chargeback solutions

Card issuance

Fraud monitoring

AML/KYC Service

POS Device manufacturer

mPOS Device manufacturer

Other (please specify)

Question Title

* 10. What type of clients/partners do you serve?
Please select all that apply.

Restaurants

Travel

Retail

Online

Medical

Spas/gyms

Large venue

Convenience

Gas

Supermarket

Education

B2B

Other (please specify)

Question Title

* 11. OPTIONAL: If you'd like, please leave us your name, company, and email.

Name

Company

Question Title

* 12. Do you have an interesting COVID 19 success story or stats that you’d be willing to share with ETA?
If so, please leave us your name and email and someone from ETA will follow up.

Payment Technology & COVID

What payments technology has been helpful to merchants during COVID?

Question Title

* 1. Do you feel that COVID has changed the way you conducted your business? (1 = not at all, 5 = a lot)

Question Title

* 2. Do you feel that COVID has changed the way your merchants conduct business?(1 = not at all, 5 = a lot)

Question Title

* 3. Are your merchants asking for assistance with their payment processing due to COVID 19?

Question Title

* 4. What are the pain points your merchants need help with? Please select all that apply.

Question Title

* 5. What products or services are you helping merchants implement to navigate Covid 19? Please select all the apply.

Question Title

* 6. What has been the single most requested or helpful tool to implement for your merchants?Please select one.

Question Title

* 7. Is there a specific technology/system that you found has assisted merchants in dealing with COVID?

Question Title

* 8. Can you give us a specific example of what your company has done to aid your merchants during this pandemic?

Question Title

* 9. What type of Payment Technology company are you? Select all that apply

Question Title

* 10. What type of clients/partners do you serve?Please select all that apply.

Question Title

* 11. OPTIONAL: If you'd like, please leave us your name, company, and email.

Question Title

* 12. Do you have an interesting COVID 19 success story or stats that you’d be willing to share with ETA? If so, please leave us your name and email and someone from ETA will follow up.

* 1. Do you feel that COVID has changed the way you conducted your business?
(1 = not at all, 5 = a lot)

* 2. Do you feel that COVID has changed the way your merchants conduct business?
(1 = not at all, 5 = a lot)

* 4. What are the pain points your merchants need help with?
Please select all that apply.

* 5. What products or services are you helping merchants implement to navigate Covid 19?
Please select all the apply.

* 6. What has been the single most requested or helpful tool to implement for your merchants?
Please select one.

* 9. What type of Payment Technology company are you?
Select all that apply

* 10. What type of clients/partners do you serve?
Please select all that apply.

* 12. Do you have an interesting COVID 19 success story or stats that you’d be willing to share with ETA?
If so, please leave us your name and email and someone from ETA will follow up.