2023 Customer Satisfaction Survey

Customer Satisfaction ..... Doc ID: SLS-F-100 Rev 3

Texas Stainless Inc.'s Quality Management System has been designed to achieve overall customer satisfaction by monitoring key performance indicators in addition to direct customer feedback from you.

Since customer satisfaction is essential to our business, please take a moment to complete this short survey about our products and services. Your feedback will be evaluated to better serve your needs and will be greatly appreciated!

Question Title

* 1. Company Information (optional):

Name:

Company:

Address:

City/Town:

State:

ZIP:

Email Address:

Phone Number:

Question Title

* 2. Please rate our Products & Services.

	Very Good	Above Average	Average	Below Average	Poor	N/A
Price Competitiveness	Price Competitiveness Very Good	Price Competitiveness Above Average	Price Competitiveness Average	Price Competitiveness Below Average	Price Competitiveness Poor	Price Competitiveness N/A
On-time Delivery	On-time Delivery Very Good	On-time Delivery Above Average	On-time Delivery Average	On-time Delivery Below Average	On-time Delivery Poor	On-time Delivery N/A
Quality of Material	Quality of Material Very Good	Quality of Material Above Average	Quality of Material Average	Quality of Material Below Average	Quality of Material Poor	Quality of Material N/A
Product Packaging	Product Packaging Very Good	Product Packaging Above Average	Product Packaging Average	Product Packaging Below Average	Product Packaging Poor	Product Packaging N/A

For ratings "average" or below, please offer suggestions as to how we can improve our service to you.

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* 3. What, if any, additional product lines would you like to see offered?

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* 4. Please rate our "Inside" Sales Personnel.

	Very Good	Above Average	Average	Below Average	Poor	N/A
Promptness and Politeness	Promptness and Politeness Very Good	Promptness and Politeness Above Average	Promptness and Politeness Average	Promptness and Politeness Below Average	Promptness and Politeness Poor	Promptness and Politeness N/A
Response Time from Inquiry to Quotation	Response Time from Inquiry to Quotation Very Good	Response Time from Inquiry to Quotation Above Average	Response Time from Inquiry to Quotation Average	Response Time from Inquiry to Quotation Below Average	Response Time from Inquiry to Quotation Poor	Response Time from Inquiry to Quotation N/A
Product Knowledge and Competence	Product Knowledge and Competence Very Good	Product Knowledge and Competence Above Average	Product Knowledge and Competence Average	Product Knowledge and Competence Below Average	Product Knowledge and Competence Poor	Product Knowledge and Competence N/A
Problem Resolution	Problem Resolution Very Good	Problem Resolution Above Average	Problem Resolution Average	Problem Resolution Below Average	Problem Resolution Poor	Problem Resolution N/A

For ratings "average" or below, please offer suggestions as to how we can improve our service to you.

Question Title

* 5. Please rate our Documentation for clarity, completeness and accuracy.

	Very Good	Above Average	Average	Below Average	Poor	N/A
Quotations	Quotations Very Good	Quotations Above Average	Quotations Average	Quotations Below Average	Quotations Poor	Quotations N/A
Order Acknowledgements	Order Acknowledgements Very Good	Order Acknowledgements Above Average	Order Acknowledgements Average	Order Acknowledgements Below Average	Order Acknowledgements Poor	Order Acknowledgements N/A
Quality Documentation	Quality Documentation Very Good	Quality Documentation Above Average	Quality Documentation Average	Quality Documentation Below Average	Quality Documentation Poor	Quality Documentation N/A
Shipping Documents	Shipping Documents Very Good	Shipping Documents Above Average	Shipping Documents Average	Shipping Documents Below Average	Shipping Documents Poor	Shipping Documents N/A
Invoices	Invoices Very Good	Invoices Above Average	Invoices Average	Invoices Below Average	Invoices Poor	Invoices N/A

For ratings "average" or below, please offer suggestions as to how we can improve our service to you.

2023 Customer Satisfaction Survey

Customer Satisfaction ..... Doc ID: SLS-F-100 Rev 3

Question Title

* 1. Company Information (optional):

Question Title

* 2. Please rate our Products & Services.

Question Title

* 3. What, if any, additional product lines would you like to see offered?

Question Title

* 4. Please rate our "Inside" Sales Personnel.

Question Title

* 5. Please rate our Documentation for clarity, completeness and accuracy.

Question Title

* 6. What is your preferred method of contact for quote follow-ups?

Question Title

* 7. Do you have suggestions on how we can better meet your needs?