Eventgroove Products

Customer Experience Survey

We'd love to hear your feedback on your experience ordering print products on Eventgroove Products.

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1. Your Name

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2. Your Email

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3. TicketPrinting.com customer since

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4. In the last 12 months, how many times have you ordered printed items for events or raffles?

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5. Were you able to find the ideal product for your needs?

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6. Was your order accurate, and did it arrive on time?

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7. Please rate the following

	Poor	Below Average	Average	Above Average	Excellent	N/A
Overall experience	Overall experience Poor	Overall experience Below Average	Overall experience Average	Overall experience Above Average	Overall experience Excellent	Overall experience N/A
Experience with customer service	Experience with customer service Poor	Experience with customer service Below Average	Experience with customer service Average	Experience with customer service Above Average	Experience with customer service Excellent	Experience with customer service N/A
Prices of our products	Prices of our products Poor	Prices of our products Below Average	Prices of our products Average	Prices of our products Above Average	Prices of our products Excellent	Prices of our products N/A
Product quality	Product quality Poor	Product quality Below Average	Product quality Average	Product quality Above Average	Product quality Excellent	Product quality N/A
Finding products on our website	Finding products on our website Poor	Finding products on our website Below Average	Finding products on our website Average	Finding products on our website Above Average	Finding products on our website Excellent	Finding products on our website N/A
Checkout process	Checkout process Poor	Checkout process Below Average	Checkout process Average	Checkout process Above Average	Checkout process Excellent	Checkout process N/A
Ability to customize your product	Ability to customize your product Poor	Ability to customize your product Below Average	Ability to customize your product Average	Ability to customize your product Above Average	Ability to customize your product Excellent	Ability to customize your product N/A
Product selection	Product selection Poor	Product selection Below Average	Product selection Average	Product selection Above Average	Product selection Excellent	Product selection N/A
Quality of the template designs	Quality of the template designs Poor	Quality of the template designs Below Average	Quality of the template designs Average	Quality of the template designs Above Average	Quality of the template designs Excellent	Quality of the template designs N/A
Shipping options (price and speed)	Shipping options (price and speed) Poor	Shipping options (price and speed) Below Average	Shipping options (price and speed) Average	Shipping options (price and speed) Above Average	Shipping options (price and speed) Excellent	Shipping options (price and speed) N/A

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8. If you rated us below average or poor above, please explain so we can improve.

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9. If you contacted a member of our customer support team, please describe your experience.

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10. If you could change one thing about TicketPrinting.com, what would it be?

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11. What's one thing that nearly stopped you from completing a purchase?

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12. What kind of doubts and hesitations did you have before buying?

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13. What questions did you have before making the purchase that you couldn't find the answer to?

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14. What can you tell us about yourself? (Company/Organization, Occupation, Description of event or raffle, etc)

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15. How many different websites did you look at before buying from TicketPrinting.com? Which ones?

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16. What made you choose TicketPrinting.com as opposed to other sites?

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17. What item did you buy?

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18. If TicketPrinting.com was no longer available, how disappointed would you be?

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19. Based on your experience working with us, how likely are you to recommend TicketPrinting.com to a friend?