Customer Feedback survey for TWC Customer Relations

We are trying to improve our service to Texans. You recently contacted the Texas Workforce Commission’s customer service department and we would like to know what you thought with this brief survey.

Question Title

* 1. Overall, I am satisfied with the way TWC customer service representatives handled my inquiry or complaint.

Very dissatisfied

Dissatisfied

Neither Satisfied nor Dissatisfied

Satisfied

Very Satisfied

Very dissatisfied

Dissatisfied

Neither Satisfied nor Dissatisfied

Satisfied

Very Satisfied

Other (please specify)

Question Title

* 2. How did you find TWC Customer Relations?

Brochure

Community or Other Agency Resource

TWC Website

Other Website

Referred by someone

Question Title

* 3. Please rate our customer service representative on the following attributes:

	Poor	Below Average	Average	Above Average	Excellent
Knowledge of services	Knowledge of services Poor	Knowledge of services Below Average	Knowledge of services Average	Knowledge of services Above Average	Knowledge of services Excellent
Professionalism	Professionalism Poor	Professionalism Below Average	Professionalism Average	Professionalism Above Average	Professionalism Excellent
Customers’ needs	Customers’ needs Poor	Customers’ needs Below Average	Customers’ needs Average	Customers’ needs Above Average	Customers’ needs Excellent
Responsiveness	Responsiveness Poor	Responsiveness Below Average	Responsiveness Average	Responsiveness Above Average	Responsiveness Excellent

Question Title

* 4. How long did you wait before you received a response after leaving a voicemail or email for TWC Customer Relations?

1 hour

2+ hours

24 hours

48 hours

Never received a response after leaving a voicemail

Other (please specify)

Question Title

* 5. Why did you contact TWC Customer Relations?

Unemployment Insurance claim

Help finding employment

Unemployment insurance documentation for an employee or previous employee

Unpaid Wages

WorkInTexas.com

Employer wage data from TWC

Office location for Workforce Solutions or Vocational Rehabilitation

Vocational Rehabilitation help

TWC event

Open records request

Something else (please specify)

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* 6. Was your question answered or your request addressed?

Yes

Somewhat

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* 7. Are you a(n):

Employer

Person filing for unemployment benefits

Job seeker

Elected official

Government agency or department

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* 8. For issue tracking, please include your name and email address.

Your name:

Email address: