NCASS Members Survey

URGENT: HELP US EMPOWER INDEPENDENT HOSPITALITY

Independent Hospitality Businesses - We Need YOU! The hospitality sector is in crisis, and YOUR EXPERIENCE MATTERS, this 15-minute survey is your opportunity to have your voice heard.

Why Your Participation is Critical:

* Expose the difficult reality facing small independent hospitality businesses.
* Amplify the voices that are currently missing from the current news agenda
* Demonstrate our sector's vital economic contribution
* Create compelling evidence for immediate policy intervention

This isn't just a survey. This is your chance to help our industry. By spending just 15 minutes sharing your struggles, you'll:

* Help NCASS build an irrefutable case for support
* Shine a spotlight on the challenges crushing independent businesses
* Mobilise public and political support

Act Now - Before It's Too Late. Your story could be the turning point. Your data will become our ammunition in the fight for survival. Complete the survey. Be heard. Make a difference. Together, we're fighting for the future of independent hospitality.

We need your help to ensure that independent hospitality voices are heard. If you are interested in being involved in our campaigning and lobbying work then please contact roxy@ncass.org.uk or henry@ncass.org.uk

We will also be sending a collective association survey in the coming weeks, please support the wider industry and complete this survey when we send it out.

Thank you for your time and support.

Alan Fox
NCASS CEO

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* 1. What type of business do you run?

Fixed Site (Restaurant, Café, bar etc.)

Mobile or event caterer

Both

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* 2. Please summarise your primary business activity? (e.g. pizza takeaway, café, wine bar, taco truck)

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* 3. If you chose mobile business or both, is your mobile business...

Seasonal - operating during the summer only

All year round

Other (please specify)

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* 4. How many people do you employ?

1-5

6-10

11-20

21 -30

More than 30

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* 5. How likely are you to take on one or more additional staff in the coming 12 months ?

Very Likely

Fairy Likely

Not Sure

Fairly Unlikely

Very Unlikely

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* 6. How optimistic are you that your business will grow over the next 12 months?

Very Optimistic

Optimistic

Not Sure

Pessimistic (I think will struggle to operate)

Very pessimistic (likely to cease trading)

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* 7. Do you have any other comments about your confidence in the prospects of your business at this time?

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* 8. What are the primary economic challenges your business is currently facing?

Rising costs (e.g. rent, utilities, supplies)

Labour shortages

Decreased customer spend

Increased competition

Taxation

Other (please specify)

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* 9. How have customer preferences and behaviours changed in the past year?

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* 10. Do you expect to raise your prices over the next 12 months? And if so by how much on average?

Yes by 5%

Yes by 10%

Yes by between 10-15%

Yes by 15-20%

Yes by more than 20%

Please share any other information here that you feel is important with regards to raising prices.

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* 11. What support would you like to see from Government to support your business / the independent hospitality sector?

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* 12. Which one change would make a massive difference to your business right now

A VAT reduction

Business Rates cut

Increase the VAT threshold

A further cut to interest rates

Reversal of the government's Employee NIC changes

Government writing off a % of Covid loans

A VAT rate that is related to the size of your business

Other (please specify)

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* 13. What type of support or resources would be most beneficial to your business right now? (tick the one that most applies)

Financial Assistance

Marketing and promotion support

Staff training and development

Business advisory services

Other (please specify)

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* 14. What could Government do to increase growth in our industry in the long-term?

Create culture and hospitality hubs in towns and city centres

Enable street trading on private land

Make it easier to run pop up events & markets

Increase the exemptions on NIC changes

Replace the current VAT threshold with a staggered system that removes cliff edges

Easier to access grants

More time for SMEs to implement new legislation

Other (please specify)

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* 15. Do you have any additional comments or suggestions regarding the current economic climate?

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* 16. Aside from running your business, what other additional activities are you involved in that you believe benefit your local community?

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* 17. Please let us know if you are happy for us to quote your answers in a collective industry report.

yes

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* 18. Please fill in the information below to keep up to date with NCASS lobbying updates.

Name

Company Name

Email Address

Phone Number

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* 19. We are always looking for ways to keep improving the services NCASS provide and better support our members. In your opinion, what more could we do to help support you and your business.