Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a month Once every six months Once every three weeks Once a year Never At least once a week Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) I don't know where the library is I don't feel welcome at the library I get all the information I need elsewhere Not Applicable I buy books and read them at home The library is only for children The library would not have what I needed. It's too difficult for me to get to the library The library is not handicap accessible I don't need a library The service at the library isn't very good I get the information I need from the Internet The library is too far The library hours were not convenient In the past I didn't find what I needed Question Title * 3. What are your main reasons for using the Library (check all that apply) To get historical or genealogical information To use the children's library For reference/research To get information for a school project To use the copy machine To use the free wi-fi To use the computers/Internet To borrow other fiction To get information for home/car repairs I do not use the library To borrow videos, CD's or audio tapes To read newspapers Faxing/Copying or other Office related task To use the young adult area To attend storyhour or children's programs To apply for unemployment/look for work To borrow non-fiction books To use government publications To use the computers (non-internet) To study/work To read magazines To borrow best sellers To get income tax forms Question Title * 4. On your last visit did you find what you were looking for? Yes Partly No Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done