PRACTICE ENGAGEMENT

1.Approximately how often do you interact with the practice?

Once a month

Every 3 months

Every 6 months

Less often

2.How helpful do find the Doctors at the Practice?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't know

3.How helpful do you find the Nurses at the Practice?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't know

4.How helpful do you find the Receptionists at the Practice?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't know

5.How easy do you find the practice's website to look for information/services?

Very easy

Fairly easy

Not very easy

Not at all easy

I haven't tried

6.Have you used, or tried to use, any of the following services? (Please tick all that apply).

The NHS App

NHS Online e.g. 111 online

A local pharmacist

Phoned an NHS helpline e.g. 111

Used an Urgent Treatment Centre (not A & E)

A & E (Accident & Emergency department)

Minor Injury Unit

Online mental halth and wellbeing information hub

7.Primary Care Services are evolving. Did you know that we offer the following healthcare Practicioners? (Please tick all that you know of).

First Contact Practitioner for joint or muscle pain

Child and young person's mental health specialist nurse

Nurse Practitioners

Paramedic Appointments via the NCC (Neighbourhood Care Centre)

8.Care Navigation is the term used for how patients are signposted to the most suitable service. Receptionists will question Patients in order to direct them appropriately. Have you been directed to any of these? (Please tick all that apply).

Children's health and welfare navigator

Social prescriber

Dementia care co-ordinator

Learning disability co-ordinator

Community Pharmacy Service

Cancer Care Co-ordinator

Health Inequalities Care Co-ordinator

9.Overall, how would you describe your experience at the Practice?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor