Tsonga Australia Customer Feedback

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* 1. How did you find out about our Brand?

Through friends or family

Social Media (Instagram or Facebook)

Google

Other (please specify)

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* 2. What are the main reasons you would be loyal to a particular brand/product or service? Eg - Fast delivery, price, product offering, customer service ect.

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* 3. Do you prefer to shop online or in store?

Online

In store

Both

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* 4. For those that have shopped with us online how easy to you find our website to navigate?

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

Please let us know how we can improve:

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* 5. How do you prefer to shop online?

Computer

Ipad/Tablet

Phone

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* 6. How to you find the level of our customer service with regards to our online store?

Poor

Average

Good

Excellent

Please let us know how we can improve:

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* 7. If you have received an order from us, how would you rate the speed of the delivery and packaging quality.

Poor

Average

Good

Excellent

Please let us know how we can improve:

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* 8. How likely are you to recommend our product to friends or family?

Very likely

Likely

Somewhat likely

Neither likely nor unlikely

Somewhat unlikely

Unlikely

Very unlikely

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* 9. If you follow us on our Social Media how would you rate the content we produce? (Our photos, videos, posts ect) What would you like to see?

Poor

Average

Good

Excellent

Please tell us what you would like to see more of!
It could be videos of the shoes on the foot, information on how to care for your shoes ect.

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* 10. How often would you prefer to receive a newsletter from us? We use these to let you know about new arrivals and promotions.

Monthly

Fortnightly

Weekly

What other information would you like to see in our newsletters?