Website Feedback Survey

The website for the Town of Goderich, www.goderich.ca, serves as the primary communication tool for the municipality.

Through the Town of Goderich Corporate Strategic Plan, Council identified the website as a priority item to make the website more user friendly by streamlining navigation and improving/simplifying content. Staff are conducting a comprehensive review of the website to develop a new and improved site and we are looking for your feedback!

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* 1. How do you currently look for information on the internet?

An outside search engine (e.g, Google or Bing)

The website internal search engine

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* 2. Do you follow the Town of Goderich on Facebook?

Yes

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* 3. Which Social Media platforms do you use? (Select all that apply)

Facebook

X (formally known as Twitter)

YouTube

Instagram

TikTok

I don’t use Social Media

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* 4. In your experience how easy is it to find information on the Town of Goderich website?

Very Difficult

Neither Easy or Difficult

Very Easy

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* 5. Have you encountered any navigation issues on the website?

Yes

If yes, can you explain that the issue was?

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* 6. If there any information you have looked for but could not find on the website?

Yes

If yes, can you explain what the information you were looking for was?

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* 7. What do you like most about the website?

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* 8. What do you like least about the website?

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* 9. What do you think the Town could improve with the website?

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* 10. What additional information or topics would you like to see added to the website?

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* 11. Are the topics covered on the website relevant and informative for your needs?

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* 12. Which sections do you visit most often? (choose all that apply)

Council and Committee Meetings

Agendas, Minutes & Videos

Citizen Request Form

Property Standards

Environment

Curbside Collection

Cemetery

News & Notices

Property Taxes

Utility Information

Planning/Building Information

Community Events

Economic Development / Available Lands

Waste Collection / Recycling Information

Frequently Asked for By-Laws

Department and Staff Contact Information

Licenses, Permits and Applications

Employment Opportunities

Online Payments

Recreation Facilities and Programming

Parking

Fire and Emergency Services

Emergency Planning

Complaint Form

Other (please specify)

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* 13. Rate the importance of the following improvements to the Town website:

Updated and improved design (look and feel)
Improved menu navigation
Improved website searchability
Featured content directly on the homepage
Plain language content (easy to read and understand)
Improving/simplifying content

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* 14. How would you prefer to receive information and updates regarding Town services Town?

Website

Social Media

Newspaper

Other (please specify)

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* 15. Are there things that you cannot complete on the current website and must call or go into Town Hall in person to complete?

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* 16. Thank you for completing this survey. Please take this opportunity to share any additional feedback you may have regarding this survey, or any other thoughts, ideas, or concerns regarding the website and ways in which we can improve.