Davidson County Central Permitting/OpenGov Customer Satisfaction Survey
1.
A little about you:
I own a business or work in a profession where I use OpenGov very often (more than 20 times a year)
I own a business or work in a profession where I use OpenGov rarely (less than 20 times a year)
I do not work in a field that requires OpenGov, I have used OpenGov for my own personal property/projects (less than 10 times a year)
I have only used OpenGov one time.
I tried to use OpenGov for a project, had to come to the county building for assistance.
Other (please specify)
2.
I use or have used OpenGov for (check all that apply):
Building Permits
Zoning Applications
Fire Marshal Applications
Environmental Health (septic systems)
Other (please specify)
3.
Please rate each function:
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
The system is user-friendly.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Ability to use the system independently (without help from county staff)
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Online payment for services.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Follow-up notifications related to the application/permit.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Ability to check progress of the application or permit.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
System includes all the functions I need to submit an application or permit request.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Ability to edit or make changes to an application/permit request.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Ability to track a complete project.
1-worst
2-poor
3-needs many improvements
4-needs some improvement
5-below average
6-average
7-above average
8-good
9-very good
10-excellent
Please feel free to comment on any specific function.
4.
OpenGov has made working with Davidson County easier.
True
False
I do not know
Other (please specify)
5.
Please provide any comments or other information you believe we should know.