Emergency Department - Thessalon - Patient Experience Survey

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* 1. Age

0 to 17

18 to 34

35 to 54

55 to 64

65 to 74

75 or older

Prefer not to respond.

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* 2. Gender

Female

Male

Transgender

Non-binary / non-conforming

Two spirited

Other

Prefer not to respond.

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* 3. Not counting the Emergency Department, is there a doctor's office, nurse practitioner clinic, or other place you usually go if you need a check-up, want advice about a health problem, or if you get sick or hurt?

Yes

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* 4. If you had a long wait, were you told why?

Yes.

No, but I would have liked a reason.

No, but I did not mind.

Don't know / Can't remember.

I did not have a long wait.

Additional Comments:

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* 5. How often did care providers (Nurses, Nurse Practitioners, Physicians) treat you with courtesy and respect during your hospital visit?

Never

Sometimes

Usually

Always

Additional Comments:

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* 6. Do you feel that there was good communication about your care between doctors, nurses and other hospital staff?

Never

Sometimes

Usually

Always

Don't know / Not sure

Additional Comments:

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* 7. Did you get the emotional support you needed to help you with any anxieties, fears, or worries you had during this hospital visit?

Never

Sometimes

Usually

Always

Not applicable

Additional Comments:

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* 8. Did care providers (Nurses, Nurse Practitioners, Physicians) do everything they could do to ease your discomfort or symptoms?

Yes, somewhat

Yes, mostly

Yes

Not applicable

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* 9. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

No, not at all.

No. I received some information, but not enough.

Yes. I received quite a bit of information, but may still have some questions.

Yes, I received enough information.

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* 10. Overall, how was your experience during your hospital visit today?

0 - I had a very poor experience.

10 - I had a very good experience.

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* 11. Is there any additional information you would like to provide about this particular visit to the Emergency Department at our Thessalon site?

At the North Shore Health Network (NSHN), our mission is to provide effective, compassionate healthcare. Across our 3 sites in Blind River, Thessalon and Richards Landing, we function as one team providing equitable, high quality, integrated, rural health and wellness services for everyone.

WE CARE WHAT YOU THINK! Your feedback, whether it is a compliment, a concern, a suggestion or a formal complaint is an opportunity for us to improve the quality of care and overall experience we provide.

If you would like to contact us to provide additional information about your experience:

NSHN's Patient Relations Officer
(705) 356-2265 ext. 2523
patientrelations@nshn.care

Or visit NSHN's Compliments & Concerns page and fill out the form at the bottom of the page.