TORCC Support Customer Satisfaction Survey
1.
Name (Optional)
*
2.
How did you contact the TORCC Support Center (TSC) to report your issue?
(Required.)
Phone
E-Mail
Website
Other
*
3.
How long did it take the TSC to respond initially to your TORCC Support Request (TSR)?
(Required.)
Immediately (within 1 hour)
Within 24 hours
Other (please specify)
*
4.
Which Component of TORCC did you contact the TSC regarding?
(Required.)
MSCT
MSCT Display
Sonomarc
Ascot
ADSI
ADS-B
VADAAR
Longport
OWL
Hardware / Other
*
5.
What was the reason for contacting TSC?
(Required.)
Technical Issue
Operational Question
Warranty Issue / Question
Please provide a short description of your TSR:
*
6.
The TSC was knowledgeable regarding your issue / question?
(Required.)
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
*
7.
After diagnosing your issue, did the TSC forward your TSR to a corporate partner for further support?
(Required.)
Yes
No
N/A
*
8.
From beginning to end, the overall length of time to resolve your issue was:
(Required.)
less than 24 hours
24 - 72 hours
More than 72 hours (please specify)
*
9.
How would you rate your overall experience with TSC?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.
Any additional comments or suggestions to improve overall TSC support, processes, or better your support experience?