Customer Care Survey - ISU SEED LAB ISU SEED LAB CUSTOMER CARE SURVEY 2024 Question Title * 1. RECEIVED EMAILS: These emails generated at the end of every business day alert customers to the fact that samples have been received and processed through Customer Care and are headed to the lab. LOVE IT Just OK Not Receiving Too Many Emails Comments OK Question Title * 2. PLANT DATE EMAILS: These emails generated at the end of every business day advise Quality Lab customers that the lab has planted their samples and offers an ETC (estimated completion date). LOVE IT Just OK Do Not Use Quality Lab Too many emails Comments OK Question Title * 3. RESULTS/REPORTS EMAILS: These emails are generated intermittently during the business day and include the tests results/reports that have been finalized during that business day. LOVE IT Just OK Not Receiving Too many Emails Comments: OK Question Title * 4. IINVOICE EMAILS: These emails are generated between the 21st and 25th of every month with your current invoices. If you utilized both the Quality and Health labs, two different emails will be received. LOVE IT Just OK Not Receiving Too Many Emails Comments OK Question Title * 5. Overall how would rate the service you receive from our Customer Care Staff? Above and Beyond Excellent Satisfactory Needs Work Comments OK Question Title * 6. Thank you for responding to our survey! Your feedback is greatly appreciated! Please include the Company name, your name and email if you would like. You may also SKIP this portion and remain anonymous. OK DONE