City of Westerville OH Business Broadband Survey

The City of Westerville is evaluating its next steps in broadband, studying opportunities to expand WeConnect, the City's fiber network and data center service hub. WeConnect offers world-class support for commercial data management needs. In the future, WeConnect could expand broadband services for Westerville companies and workforce to improve access, cost and speed.

This survey will help us better your level of satisfaction with Internet services.

Completing this survey should take about five minutes. Your response is strictly confidential, and your email will not be matched to any data provided. The City's interests are centered on what the community as a whole feels about broadband services and amenities in Westerville.

Thank you for your time and consideration. If you have questions about this survey or how it will be used, please contact us at (614) 901-6700 or survey@weconnectfiber.org.

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* 1. Please provide us with your business contact information:

Your Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

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* 2. How many employees are there in your business?

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* 3. What is your business type? Please choose the type that best describes your business:

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* 4. How do you use the Internet today? Please choose all that apply:

Communicate with customers

Host our own website

Online video meetings such as Zoom or Microsoft Teams

Interface with vendors

Connecting to other branches of the company

Interface with the cloud

Data backup and remote storage

Voice over IP

Online Sales

Transmit large data files

Other (please specify)

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* 5. Who is your Internet Service Provider?

AT&T

WOW!

Starlink

Other Satellite Internet (such as HughesNet)

Charter/Spectrum

I only use cellphone data for my business

I do not use the Internet for my business

Other (please specify)

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* 6. Please enter the speed you are paying to receive at your business, in Mbps. If you don't know the speed please leave this question blank.

Speed I am paying to receive:

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* 7. Please enter the speed you are actually receiving at your business, in Mbps. If you don't know the speed please leave this question blank.

Speed that my business actually receives:

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* 8. What do you pay monthly for Internet service, in dollars? Please enter a whole number only.

What I pay monthly:

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* 9. Do you have any issues with your Internet service provider, such as customer service, response times, service outages, etc? Please use this box to tell us about any issues you experience specifically with your provider.

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* 10. Do you feel like you have a competitive choice of broadband?

Yes

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* 11. How does the internet access you receive for your business affect your business? For example, how do slow download speeds, cost, repairs and maintenance, customer service, etc. affect your ability to effectively do your business?

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* 12. How would your business benefit if you could buy all the bandwidth you need at a price you could afford? Are there things your business could do that you are unable to do today?

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* 13. Do any of your employees work remotely and/or telecommute either via VPN or Cloud-based applications?

Yes

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* 14. If yes, do you know if the broadband at their home is adequate to support their remote work?

Yes

Thank you for taking this survey as we evaluate broadband needs throughout the area. Please also respond to the speed test survey that will tell us more about the actual Internet speed at your business. Knowing this information is important to us because it will help attract grant money to the City to help pay for a better broadband network.