Cloud services for premise/hosted PureEngage and PureConnect:
Customer survey

Question Title

* 1. How did you find out about this survey?

I attended the 'hybrid' breakout at Xperience19

Someone told me about this survey

I work for Genesys

Question Title

* 2. Help us sort out our responses by where your organization is based?

Country

Question Title

* 3. What is your industry?

Retail

Finance/Banking

Technology/Software

Medical/Healthcare

Government

Professional Services/Consulting

Internet Services

Utilities

Other (please specify)

Question Title

* 4. What is your schedule to add cloud services for customer support?

We’re already on cloud

Soon (next 12 months)

Later (12-36 months)

Even longer (more than 36 months)

I don't know

Never!

Question Title

* 5. What do you expect from Genesys Cloud services?

Simple and easy integrations to my other systems

Smart data that can consume all sorts of data
(legacy systems to other cloud data)

Reporting and visibility dashboards

Reporting in my existing tools

Connects to Process Automation tools

Connects to other communication channels

Simple DIY admin

Complex code-based configurations and rules

Simple access to my own data for BI, other uses

Continuous improvements that don’t break API calls

Authentication choices (SSO)

Simple user permissions

Deep and complex permissions

I can run it in locations I control
(private cloud or my own data center)

Simple pricing

Many pricing options for different uses
(more complex pricing)

Single point of control for all bots and flows

Single point of control for all channels

Question Title

* 6. Which cloud services are a priority for your organization?
(Reorder our list below!)

Inbound Voice (IVR and phones)
Outbound Voice + Dialer (sales, promotions, callbacks)
Self-service Apps (online, voice, or text transactions)
Voicebots/Chatbots (interactive responses and escalation to humans)
Predictive Engagement (analyze customer patterns and find key moments)
Digital Communications (email, chat, messenger apps)
Predictive Routing (for each customer, send to best possible person or service)
Workforce Management/Workforce Engagement (performance, scheduling, skills)
Forecasting and Business Simulation (who and when to hire, what if…)
Speech/Text Analytics (detect intents, key word and sentiment tracking)

Question Title

* 7. Are there other cloud services (or features) that Genesys should add to our plans?

Question Title

* 8. Does your company have any core business functions with cloud vendors today?

HR/Human Resources (Workday, SAP, Oracle cloud)

CRM/Customer Relationship Management (Salesforce, Zendesk, etc.)

Productivity tools (Microsoft, Google Drive/Docs)

Cloud services for premise/hosted PureEngage and PureConnect: Customer survey

Question Title

* 1. How did you find out about this survey?

Question Title

* 2. Help us sort out our responses by where your organization is based?

Question Title

* 3. What is your industry?

Question Title

* 4. What is your schedule to add cloud services for customer support?

Question Title

* 5. What do you expect from Genesys Cloud services?

Question Title

* 6. Which cloud services are a priority for your organization?(Reorder our list below!)

Question Title

* 7. Are there other cloud services (or features) that Genesys should add to our plans?

Question Title

* 8. Does your company have any core business functions with cloud vendors today?

Cloud services for premise/hosted PureEngage and PureConnect:
Customer survey

* 6. Which cloud services are a priority for your organization?
(Reorder our list below!)