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* 1. How did you find out about this survey? 

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* 2. Help us sort out our responses by where your organization is based?

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* 3. What is your industry?

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* 4. What is your schedule to add cloud services for customer support?

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* 5. What do you expect from Genesys Cloud services?

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* 6. Which cloud services are a priority for your organization?
(Reorder our list below!)

  1. Inbound Voice (IVR and phones)
  2. Outbound Voice + Dialer (sales, promotions, callbacks)
  3. Self-service Apps (online, voice, or text transactions)
  4. Voicebots/Chatbots (interactive responses and escalation to humans)
  5. Predictive Engagement (analyze customer patterns and find key moments)
  6. Digital Communications (email, chat, messenger apps)
  7. Predictive Routing (for each customer, send to best possible person or service)
  8. Workforce Management/Workforce Engagement (performance, scheduling, skills)
  9. Forecasting and Business Simulation (who and when to hire, what if…)
  10. Speech/Text Analytics (detect intents, key word and sentiment tracking)

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* 7. Are there other cloud services (or features) that Genesys should add to our plans?

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* 8. Does your company have any core business functions with cloud vendors today?

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